Senior L3 Support Engineer — Remote & AI-Driven

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United States

Remote

USD 120,000 - 170,000

Full time

5 days ago

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Job summary

Redpanda Data is seeking a Senior Support Engineer to provide L3 enterprise support for the distributed streaming platform, focusing on troubleshooting, customer success, and support tooling. You will partner with customers and internal teams to resolve complex issues and improve our support processes.

You have 5+ years in enterprise support, deep Linux and cloud experience, and strong scripting skills. This remote-friendly role offers on-call rotation and collaboration with a global distributed

Qualifications

5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems.
Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting.
Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed).
Experience deploying and troubleshooting applications in Kubernetes.

Responsibilities

Provide world-class technical support for Redpanda products and services.
Address customer technical challenges related to configuration, hardware, documentation, and product features.
Collaborate with engineering teams to drive and resolve customer issues.
Conduct periodic root cause analysis with product engineering and share lessons learned.

Skills

Linux troubleshooting

Kubernetes

Bash scripting

Python

Distributed systems

AI tooling

Cloud platforms

Docker/Containerization

Tools

Docker/Containerization

Kubernetes

Python

Bash scripting

Job description

You have 5+ years in enterprise support, deep Linux and cloud experience, and strong scripting skills. This remote-friendly role offers on-call rotation and collaboration with a global distributed

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