Senior Support Engineer

Ladders; United States; Remote; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical,Dental, Vision coverage

401(k) plan with company match

Generous parental leave

Remote work stipend

Insurance coverage

Job summary

Ladders is seeking a Senior Support Engineer to join a fast-paced IT leadership team. This role tackles complex issues across cloud, Linux, networking, storage, and Kubernetes, with an emphasis on automation and ML infrastructure.

You will partner with customers and internal teams to troubleshoot incidents, improve workflows, and maintain reliable service delivery while contributing to documentation and preventative measures.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years in technical support, including cloud environments.
• Advanced Linux administration skills.
• Intermediate knowledge of networking, Kubernetes, and cloud solutions (AWS/Azure/GCP).
• Intermediate Python/Bash scripting skills.
• Intermediate understanding of ML training, inference, and pipelines.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Diagnose and resolve complex technical issues across Linux, networking, security, Kubernetes, and cloud environments.
• Analyze and resolve storage-related issues with a solid understanding of data storage concepts.
• Apply ML knowledge to troubleshoot model deployment and performance in ML pipelines.
• Develop automation scripts in Python and Bash to optimize workflows.
• Provide clear updates and explanations to customers about issue status and resolutions.
• Escalate unresolved problems promptly to minimize service disruption.
• Maintain and improve technical documentation for troubleshooting and prevention.

Skills

Cloud environments

Linux administration

Networking

Kubernetes

Python/Bash scripting

ML pipelines

Automation

Documentation

Troubleshooting

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

AWS

Azure

GCP

Job description

For our client, we are seeking a Senior Support Engineer to join the team of a leader in the Information Technology space.

This role is focused on resolving complex technical issues across cloud, Linux, networking, storage, and Kubernetes environments in a fast-paced support setting.

You will partner closely with customers and internal technical teams to troubleshoot incidents, improve workflows, and help maintain reliable service delivery.

The position also calls for strong scripting and ML infrastructure knowledge to support automation, documentation, and issue prevention efforts.

Location: Remote

Compensation: $150,000 – $200,000 annually

Responsibilities

• Diagnose and resolve complex technical issues related to Linux, networking, security, Kubernetes, and cloud environments.


• Analyze and resolve storage-related issues with a strong grasp of data storage concepts.


• Use ML knowledge to troubleshoot model deployment and performance issues in ML pipelines.


• Develop automation scripts in Python and Bash to optimize workflows.


• Provide clear updates and explanations to customers regarding issue status and resolutions.


• Promptly elevate unresolved problems to minimize service disruption.


• Maintain and enhance technical documentation for troubleshooting and issue prevention.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.


• 5+ years in technical support, including at least 3 years in cloud environments.


• Advanced Linux administration skills.


• Intermediate knowledge of networking, Kubernetes, and cloud solutions such as AWS, Azure, and GCP.


• Intermediate Python/Bash scripting skills.


• Intermediate understanding of ML training, inference, and pipelines.


• Advanced troubleshooting and problem-solving abilities.

Benefits

• 100% company-paid medical, dental, and vision coverage for employees and families.


• 401(k) plan with up to 4% company match and immediate vesting.


• 20 weeks paid parental leave for primary caregivers, 12 weeks for secondary caregivers.


• Remote work reimbursement of up to $85/month for mobile and internet.


• Company-paid short-term, long-term, and life insurance coverage.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.