Senior Cloud AI Support Engineer (Remote)

Nebius Group; Oregon; Hybride; USD 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) plan

Parental leave

Remote work stipend

Disability & life insurance

Résumé du poste

Nebius Group is seeking a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients. This role requires strong analytical skills, effective communication, and a customer-centric approach to ensure operational continuity. You're welcome to work remotely from the USA.

Please note that this is a shift work. Your responsibilities will include: You'll diagnose and resolve issues across Linux, networking, Kubernetes, and cloud environments; analyze storage-related problems;

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years in technical support, with at least 3 years hands-on cloud experience.

Responsabilités

• Diagnose and resolve technical issues, focusing on Linux, networking, Kubernetes and cloud environments.
• Analyze and resolve storage-related issues with solid data storage concepts.
• Apply ML knowledge to troubleshoot model deployment, performance issues and integration challenges in ML pipelines.
• Develop Python and Bash automation scripts to streamline processes and optimize workflows.
• Provide timely updates and clear customer explanations regarding issue status and resolutions.
• Escalate unresolved problems promptly to ensure minimal service disruption.
• Maintain and improve technical documentation to support troubleshooting.

Connaissances

Linux admin

Networking

Kubernetes

Cloud (AWS/Azure/GCP)

Python/Bash

ML pipelines

Data storage

Troubleshooting

Formation

Bachelor's degree in CS/IT

Description du poste

Nebius Group is seeking a Support Engineer L2 to resolve complex technical issues escalated by Nebius clients. This role requires strong analytical skills, effective communication, and a customer-centric approach to ensure operational continuity. You're welcome to work remotely from the USA.

Please note that this is a shift work. Your responsibilities will include: You'll diagnose and resolve issues across Linux, networking, Kubernetes, and cloud environments; analyze storage-related problems;