Senior Health Tech Support Specialist (Hybrid)

RXinsider LTD.; Orlando (FL); Hybrid; USD 40,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long-term disability

Life insurance

401(k) plan

Paid time off

Paid holidays

Paid sick leave

Parental leave

Adoption assistance

Job summary

Oracle Health Support is seeking a Senior Customer Service Specialist to be the primary contact for clients needing technical and application support. You will troubleshoot issues, resolve application problems, and triage support requests across phone, ticketing, and other channels.

You will be part of a training program through the Client Services Academy, gain hands-on experience with real client scenarios, and develop troubleshooting and workflow analysis skills while building a long‑term

Qualifications

• Associate's degree, Bachelor's degree, or technical degree preferred.
• 2+ years of professional experience in customer service, technical support, healthcare, or a related field.
• At least 1 year of call center and/or phone-based technical support experience.
• Basic technical troubleshooting skills and the ability to learn healthcare technology systems.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Serve as the first point of contact for client incidents, service requests, and technical issues.
• Provide customer support through phone, ticketing, and other electronic communication channels.
• Investigate, troubleshoot, document, and resolve customer issues in a timely manner.
• Triage support requests and elevate issues as appropriate using monitoring and troubleshooting tools.
• Perform routine, pre-approved configuration and maintenance activities within client environments.
• Gather and document detailed information to support issue resolution and escalation.
• Troubleshoot front-end application issues by shadowing end users, testing workflows, and validating application functionality.
• Support back-end troubleshooting activities by capturing log files, querying database tables, updating fields, and cycling/updating application servers.
• Maintain accurate and complete documentation throughout the support lifecycle.
• Collaborate with internal teams and customer stakeholders to ensure timely issue resolution.
• Prioritize and manage multiple support requests in a fast-paced environment.
• Comply with HIPAA, PECA, CHIA, and Oracle Health policies and customer security requirements.

Skills

Customer service

Communication

Problem solving

Technical support

Education

Associate's/Bachelor's/technical degree preferred

Job description

Oracle Health Support is seeking a Senior Customer Service Specialist to be the primary contact for clients needing technical and application support. You will troubleshoot issues, resolve application problems, and triage support requests across phone, ticketing, and other channels.

You will be part of a training program through the Client Services Academy, gain hands-on experience with real client scenarios, and develop troubleshooting and workflow analysis skills while building a long‑term