Technical Support Engineer I

Oracle; United States; On-site; USD 44,000 - 94,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Paid holidays

Paid sick leave

Parental leave

Employee stock purchase plan

Job summary

Oracle is seeking an entry-level Technical Support professional to act as the primary contact for customers, resolving simple product issues and guiding users through basic troubleshooting. You will document actions, assist internal teams, and contribute to improvements in support processes and knowledge resources.

In this role, you will learn Oracle product ecosystems, collaborate with peers, and leverage AI-assisted tooling to identify root causes and potential enhancements.

Qualifications

• Experience in customer service or support roles.
• Ability to troubleshoot simple technical issues.
• Familiarity with creating knowledge base articles.
• Willingness to learn automation tools and processes.

Responsibilities

• Serve as a point of contact for customers and facilitate relationships.
• Provide technical support by troubleshooting and resolving simple issues.
• Follow up on service requests and escalate complex issues as needed.
• Document activities and contribute to knowledge base articles.

Skills

Customer support

Technical troubleshooting

Documentation

Collaboration

AI tooling

Tools

AI tooling

Job description

Oracle is seeking an entry-level Technical Support professional to act as the primary contact for customers, resolving simple product issues and guiding users through basic troubleshooting. You will document actions, assist internal teams, and contribute to improvements in support processes and knowledge resources.

In this role, you will learn Oracle product ecosystems, collaborate with peers, and leverage AI-assisted tooling to identify root causes and potential enhancements.