Senior Student Services Case Manager: Conduct & Emergencies

University of North Texas - Denton; Fort Worth (TX); On-site; USD 47,000 - 57,000; Full time

Job summary

University of North Texas Health at Fort Worth seeks a Senior Student Services Coordinator to oversee high-level case management for Care Team and Student Conduct. Responsibilities include investigation, adjudication of conduct cases, and maintaining on-call coverage for emergencies.

The role also supports prevention and education programming and trainings. Minimum qualifications include a bachelor's degree and three years of related experience; a master's degree is preferred.

Qualifications

• FERPA regulations and how to implement them in student interactions.
• Excellent customer service skills and ability to meet deadlines.
• Attention to detail and accuracy.
• Strong interpersonal and written communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Proficiency with Word, Excel, and database tools.

Responsibilities

• Provide nonclinical case management services to students and attend committee meetings.
• Manage cases from origination through investigation to completion, including disciplinary actions.
• Assist in prevention and education programming for Care Team and Conduct topics.
• Assist with Honor Code Representative trainings.
• Complete all case management tasks and respond to information requests promptly.
• Administer background checks for student applicants as requested.

Skills

FERPA regulations

Customer service

Deadlines

Attention to detail

Interpersonal skills

Multitasking

Word processing & Excel

Education

Bachelor's degree

Master's degree (preferred)

3 years related experience

Job description

University of North Texas Health at Fort Worth seeks a Senior Student Services Coordinator to oversee high-level case management for Care Team and Student Conduct. Responsibilities include investigation, adjudication of conduct cases, and maintaining on-call coverage for emergencies.

The role also supports prevention and education programming and trainings. Minimum qualifications include a bachelor's degree and three years of related experience; a master's degree is preferred.