Coordinator, Student Services

Texas A&M University; Kingsville (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition assistance program

8+ hours of vacation per month

Wellness opportunities

Job summary

Texas A&M University is seeking a Coordinator for the Student Services Agency in Kingsville, Texas. The role involves processing student conduct cases and providing support to students facing challenges that could affect their college success.

The ideal candidate will hold a bachelor’s degree in a relevant field and have three years of experience in student conduct or case management. The position offers comprehensive benefits including medical insurance and vacation leave.

Qualifications

• Three years of professional experience in student conduct, case management, or student support services.
• Knowledge of student conduct processes, FERPA, and due process principles.
• Demonstrated ability to work with students experiencing crisis.

Responsibilities

• Process student conduct cases and ensure accurate tracking.
• Coordinate with students facing personal or academic crises.
• Serve as conduct officer for alleged violations.
• Participate in educational programming related to student conduct.

Skills

Student-centered and equity-minded practice

Strong organizational skills

Sound judgment and ethical decision-making

Collaborative problem-solving

Ability to balance care and accountability

Education

Bachelor’s degree in higher education administration, student affairs, counseling, social work, psychology, or related field

Master’s degree preferred

Job description

Job Title

Coordinator, Student Services Agency

Department

Office of Dean of Students

Location

Kingsville, Texas

Job Type

Staff

Position Overview

This position carries the primary role of processing student conduct cases, ensuring accurate tracking and processing of student complaints, and data for the student conduct area. In conjunction with the Dean of Students Office and the Division of Student Success, it will also assist students as they face challenges that could affect their short‑ and long‑term success in college, particularly those with extended absences due to family concerns, mental health, physical health, or other challenges.

Responsibilities

Student Conduct Administration

Serve as a conduct officer for alleged violations of the Student Code of Conduct. Conduct intake meetings, investigations, and administrative hearings using a fair, equitable, and educational approach. Apply developmental sanctions that promote reflection, accountability, and behavior change. Draft outcome letters, maintain accurate conduct records, and ensure compliance with institutional policies and procedures. Collaborate with Housing & Residence Life, University Police, and other campus partners on conduct‑related matters. Participate in conduct appeals preparation and documentation as assigned.

Student Care Coordination & Case Management

Serve as a core team member in coordinating with students experiencing personal, medical, mental health, academic, or life crises. Provide centralized case management, including initial outreach and needs assessment, coordinated referrals to campus and community resources, ongoing follow‑up and support. Assist students navigating complex systems such as academic flexibility, temporary absences, hospitalizations, or return‑to‑campus processes. Reduce fragmentation of care by serving as a consistent point of contact for students and campus partners. Maintain confidential case notes and tracking systems to support continuity and accountability.

Integrated Care & Accountability Approach

Balance accountability and support by addressing behavior and contributing stressors when appropriate. Distinguish clearly between conduct adjudication and supportive care functions, ensuring ethical role separation and transparency with students. Collaborate with Counseling Services, Student Health, Academic Affairs, Financial Aid, and Student Engagement to support holistic student success.

Behavioral Intervention & Campus Collaboration

Serve as a member of the Behavioral Intervention, or Threat Assessment Team. Monitor ongoing cases referred through CARE processes and provide follow‑up support after team interventions. Assist with identifying patterns of concern and recommending proactive interventions. Consult with faculty and staff regarding student concerns and appropriate referral pathways.

Education, Outreach & Prevention

Assist with educational programming related to student conduct, community standards, and help‑seeking behaviors. Support faculty and staff training on recognizing and reporting students of concern. Contribute to prevention‑focused initiatives that reduce repeat conduct concerns and crisis escalation.

Other Duties

The above represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Qualifications

Required Qualifications

• Education – Bachelor’s degree in higher education administration, student affairs, counseling, social work, psychology, or a related field.
• Experience – Three years of professional experience in student conduct, case management, student support services, or a closely related area.
• Knowledge of student conduct processes, FERPA, and due process principles.
• Demonstrated ability to work with students experiencing crisis, distress, or complex personal circumstances.
• Strong organizational, communication, and documentation skills.

Preferred Qualifications

• Master’s degree in higher education administration, student affairs, counseling, social work, or a related field.
• Experience serving on a BIT or threat assessment team.
• Experience working with first‑generation, rural, or underserved student populations.
• Familiarity with conduct management and case tracking software systems.

Knowledge, Skills, and Abilities

• Student‑centered and equity‑minded practice.
• Sound judgment and ethical decision‑making.
• Ability to balance care, accountability, and institutional responsibility.
• Collaborative problem‑solving.
• Approach of care and empathy.
• Comfort with navigating ambiguity and emotionally complex situations.

Other Requirements

• This position is confidentially sensitive.
• Requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This position may require work beyond normal office hours and/or work on weekends.
• This position may direct and/or evaluate the work of others.

Compensation & Benefits

Compensation: Commensurate with experience.

Benefits:

• Medical, dental, and vision insurance with up to 83% covered by the university.
• Life insurance, accidental death and dismemberment, long‑term disability, flexible spending account, and childcare spending account.
• On‑campus wellness opportunities.
• Work‑life solutions including counseling, financial resources, and legal resources.
• Tuition assistance program and book scholarships.
• Retirement plans: Teacher Retirement System of Texas or optional retirement plan based on position.
• Voluntary tax‑deferred account.
• Employee leave: 8+ hours of vacation per month, 8 hours of sick leave per month, 8 hours of paid birthday leave, and 12‑15 paid holidays per year.

Equal Opportunity/Veterans/Disability Employer

Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M‑Fort Worth and Texas A&M‑RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees.