Senior Cyber Risk CSM & Strategic Growth Advisor

Bitsight; United States; Remoto; USD 88.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, & vision insurance

401(k) plan

Paid parental leave

Flexible time off

Tuition reimbursement

Descrizione del lavoro

Bitsight is seeking a Senior Customer Success Manager to lead strategic, high-value accounts and guide transformational outcomes. You will act as a trusted SME, mentor other CSMs, and influence customer strategy with minimal supervision.

You will own 40-60+ high-spend accounts or 250+ engagements, design multi-year plans, conduct executive reviews, and build trusted C-suite relationships to drive growth and maturity across the customer base.

Competenze

• 5-15 years of relevant work experience in customer success, account management, solutions consulting, or enterprise roles.
• Expertise in cybersecurity, cyber risk management, and industry trends; trusted advisor on security strategy.
• Proven success managing large, complex, multi-stakeholder accounts through full lifecycle; strong ARR expansion track record.
• Executive relationship management and C-level communication experience; public speaking and thought leadership presence.

Mansioni

• Own strategic relationships and outcomes for high-value accounts
• Design and execute multi-year strategic account plans
• Conduct executive business reviews demonstrating business impact
• Build and maintain C-suite relationships as a trusted cyber risk advisor
• Drive thought leadership initiatives to elevate customer maturity
• Identify and develop cross-functional expansion opportunities
• Mentor junior CSMs on account strategy and relationships
• Lead initiatives to improve CS processes and practice effectiveness

Conoscenze

Strategic thinker

Executive presence

Cyber risk

Thought leadership

Mentorship

Cross-functional teamwork

Formazione

Industry certifications (CTPRP, CISSP, PMP, DASM)

Descrizione del lavoro

Bitsight is seeking a Senior Customer Success Manager to lead strategic, high-value accounts and guide transformational outcomes. You will act as a trusted SME, mentor other CSMs, and influence customer strategy with minimal supervision.

You will own 40-60+ high-spend accounts or 250+ engagements, design multi-year plans, conduct executive reviews, and build trusted C-suite relationships to drive growth and maturity across the customer base.