Senior Health Plan Account Manager (Remote)

Navitus; Annapolis (MD); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match up to 5%

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Pro/Mf

Referral Bonus Program – up to $750

Job summary

Navitus Health Solutions is seeking a Sr. Account Manager in the United States to lead complex client accounts and act as the face of the organization.

You will manage client relationships, drive strategic initiatives, and coordinate cross-functional teams to deliver best-in-class service and benefit solutions. The role emphasizes operational ownership, project leadership, and collaboration with internal stakeholders and external partners.

Qualifications

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience.
• 2+ years of account management experience with increasing levels of responsibility.
• 5+ years of experience in a customer service role.
• Knowledge of pharmacy benefits management, insurance, or health care industry.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention.
• Supports more complex, high-profile and strategic books of business.
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively.
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates.
• Drives internal resolution to open action items.
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented.
• Analyzes any new or revised client requirements to ensure accuracyand feasibility.
• Makes decisions regarding the resolution of member and client issues.
• Provides clients with system support and collaboration tools.
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive.
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed.

Skills

Account management

Customer service

Stakeholder collaboration

Communication

Education

Bachelor's degree or equivalent

Job description

Navitus Health Solutions is seeking a Sr. Account Manager in the United States to lead complex client accounts and act as the face of the organization.

You will manage client relationships, drive strategic initiatives, and coordinate cross-functional teams to deliver best-in-class service and benefit solutions. The role emphasizes operational ownership, project leadership, and collaboration with internal stakeholders and external partners.