Senior Strategic Growth Partner - Customer Success

Amazon.com Services LLC; Arlington (VA); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Amazon.com Services LLC is seeking a Senior Customer Success Manager to shape the future of its SAS program for top Sellers on the Amazon Store. You will own joint business plans, collaborate with Sellers on growth opportunities in selection, merchandising, traffic, and operations, and drive continuous improvement across portfolios.

The role requires managing multiple workflows in a fast-paced environment, embracing ambiguity, and acting as the voice of the customer with data-backed

Qualifikationen

• Bachelor's degree or equivalent.
• Experience in Sales, Territory Planning, Merchandising, and/or Customer Success.
• Experience exceeding sales targets using a consultative, solutions-focused approach.
• Experience building and cultivating relationships with internal and external stakeholders.
• Experience in medium to high complexity data analysis using Excel, requiring the use of pivot tables and/or other data manipulation features and formulas.
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment.

Aufgaben

• Drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
• Lead business strategy development and long-term account plans with cross-functional teams to drive customer success.
• Act as a trusted advisor; resolve Seller issues quickly with high quality and proactive communication.
• Define success criteria and track portfolio performance to uncover opportunities and guide work.

Kenntnisse

Client management

Sellers relationships

Strategic thinking

Sales targets

Data analysis

Cross-functional collaboration

Ausbildung

Bachelor's degree or equivalent

Accounting qualification (ACA/ACCA/CIMA/CPA) or MBA

Tools

Excel

Jobbeschreibung

Amazon.com Services LLC is seeking a Senior Customer Success Manager to shape the future of its SAS program for top Sellers on the Amazon Store. You will own joint business plans, collaborate with Sellers on growth opportunities in selection, merchandising, traffic, and operations, and drive continuous improvement across portfolios.

The role requires managing multiple workflows in a fast-paced environment, embracing ambiguity, and acting as the voice of the customer with data-backed