Senior Strategic Account Success Manager

Amazon; Austin, Northern (TX, KY); Hybrid; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Senior Customer Success Manager for Strategic Account Services in Austin, TX. You will own strategic joint business plans with high-impact sellers, identifying opportunities to improve assortment, merchandising, traffic, and conversion.

You’ll act as a trusted advisor, guiding cross-functional teams to drive growth and ensure top-tier seller satisfaction. You will manage multiple seller portfolios, navigate ambiguity, and champion Seller experience with ownership and

Qualifications

• 4+ years in customer success, account management, or strategic partnerships.
• Proven track record of growing seller relationships and driving value.
• Ability to manage multiple programs with data-driven insights.

Responsibilities

• Drive seller growth by delivering tailored insights and strategic plans.
• Lead cross-functional initiatives to improve program performance and uptime.
• Develop and execute joint business plans with strategic sellers.

Skills

Project management

Portfolio leadership

Data-driven decision making

Strategic planning

Cross-functional coordination

Tools

SQL

Excel / Pivot tables

Job description

Amazon is seeking a Senior Customer Success Manager for Strategic Account Services in Austin, TX. You will own strategic joint business plans with high-impact sellers, identifying opportunities to improve assortment, merchandising, traffic, and conversion.

You’ll act as a trusted advisor, guiding cross-functional teams to drive growth and ensure top-tier seller satisfaction. You will manage multiple seller portfolios, navigate ambiguity, and champion Seller experience with ownership and