Senior Strategic Customer Success Leader

MongoDB; San Francisco (CA); Hybrid; USD 87,000 - 172,000; Full time

Benefits offered by this job

Flexible paid time off

20 weeks fully-paid gender-neutral parental leave

401(k) plan

Job summary

A leading technology firm is seeking a Customer Success Manager in San Francisco to act as a strategic advisor to customers. This role involves providing guidance on MongoDB best practices and optimizing customer technical environments. The ideal candidate will have over 7 years of experience in customer-centric roles, a strong technical background, and the ability to work autonomously. The firm offers competitive compensation with a hybrid work model, focusing on customer success and innovation.

Qualifications

• 7+ years experience in Customer Success, Account Management, or similar roles.
• Passion for advocating on behalf of customers.
• Ability to act autonomously with high ownership of portfolio.

Responsibilities

• Provide strategic guidance to customers on MongoDB best practices.
• Collect feedback to inform internal teams about customer roadblocks.
• Build and execute account plans to mitigate risk and drive growth.

Skills

Customer Success

Account Management

Technical Aptitude

Entrepreneurial Mindset

Collaboration

Education

Bachelor's Degree or equivalent

Tools

Salesforce.com

Gainsight

Job description

A leading technology firm is seeking a Customer Success Manager in San Francisco to act as a strategic advisor to customers. This role involves providing guidance on MongoDB best practices and optimizing customer technical environments. The ideal candidate will have over 7 years of experience in customer-centric roles, a strong technical background, and the ability to work autonomously. The firm offers competitive compensation with a hybrid work model, focusing on customer success and innovation.