Senior Strategic Customer Success Manager

MongoDB; Austin (TX); Hybrid; USD 71,000 - 139,000; Full time

Benefits offered by this job

Flexible paid time off

Generous parental leave

Health benefits offerings

Job summary

A leading database provider is seeking a Customer Success Manager to act as a strategic advisor and manage customer relationships. The role requires over 5 years of experience in customer success or account management and the ability to thrive in a technical environment. Responsibilities include resolving customer issues, advising on technology strategies, and collaborating with internal teams. This hybrid role is based in Austin, Texas and offers a competitive salary based on experience and qualifications.

Qualifications

• 5+ years experience in Customer Success or similar role.
• Ability to advocate for customers and manage accounts.
• Prior exposure to database and cloud technology is a plus.

Responsibilities

• Act as a strategic advisor for customer technology strategy.
• Collect feedback to inform internal teams on product improvements.
• Resolve critical customer issues to ensure satisfaction.
• Build and execute account plans for growth.

Skills

Customer Success Management

Technical aptitude

Account Management

Collaboration

Bilingual Spanish or Portuguese

Tools

Salesforce.com

Gainsight

Job description

A leading database provider is seeking a Customer Success Manager to act as a strategic advisor and manage customer relationships. The role requires over 5 years of experience in customer success or account management and the ability to thrive in a technical environment. Responsibilities include resolving customer issues, advising on technology strategies, and collaborating with internal teams. This hybrid role is based in Austin, Texas and offers a competitive salary based on experience and qualifications.