Senior Customer Success Representative

SalesDraft; Lindon (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Dynamic startup culture

Opportunities for growth

Supportive team environment

Job summary

A software development company is seeking a Senior Customer Success Manager to enhance customer relationships and ensure satisfaction. The role involves managing complex accounts, leading onboarding, and driving client success through collaboration. Ideal candidates will have 3+ years in customer success or account management, strong communication skills, and the ability to work in a dynamic startup culture. This full-time position is based in Lindon, Utah, offering opportunities for significant professional growth.

Qualifications

• 3+ years in Customer Success, Account Management, or Client Services.
• Experience with recruiting or hiring technologies is preferred.
• Strong ability to handle multiple accounts under pressure.

Responsibilities

• Develop and maintain strong relationships with accounts.
• Manage, nurture, and grow customer relationships.
• Lead onboarding for new customers and ensure smooth transitions.
• Troubleshoot and resolve issues quickly.
• Identify upsell or expansion opportunities.

Skills

Customer Success Management

Account Management

Communication skills

Relationship-building

Proficiency with CRM tools

Tools

HubSpot

Indeed or similar job platforms

Job description

At SalesDraft, we believe that recruiting should be automatic, scalable, and impactful, enabling companies to grow their sales teams effortlessly. Our mission is to transform direct sales recruiting into a seamless, automatic process that delivers unmatched efficiency and results. With real-time tracking and automatic follow-up, SalesDraft ensures no candidate action is missed. By providing robust data tracking, we help you fine‑tune your strategy to attract quality candidates. SalesDraft focuses on saving time and reducing overhead while ensuring unlimited scalability for your recruiting process.

Role Description

We’re looking for a Senior Customer Success Manager who brings deep experience in SaaS, customer relationships, and account management. Someone who can confidently step in, put out fires when needed, manage complex customer accounts, and help us continue scaling our CS operations.

You’ll work closely with customers daily—ensuring they’re supported, their job ads are optimized, onboarding is smooth, and their partnership with SalesDraft is strong and successful.

What You’ll Do

• Develop and maintain strong relationships with accounts to ensure customer satisfaction and loyalty.
• Manage, nurture, and grow customer relationships with professionalism and urgency.
• Review client job ads, media spend, and performance analytics.
• Lead onboarding for new customers and ensure a smooth transition into active partnership.
• Troubleshoot and resolve issues quickly (we need someone who can dive in and take charge!).
• Develop success plans for clients and track their outcomes.
• Work closely with internal teams (Sales, Operations, Recruiting, Media Buying) to ensure client goals are met.
• Identify upsell or expansion opportunities.
• Maintain accurate notes and activity logs in HubSpot.
• Bring process improvement ideas to strengthen our CS department.

Qualifications

• 3+ years in Customer Success, Account Management, or Client Services
• Experience with Indeed or similar job platforms a major plus
• Recruiting or hiring‑tech experience preferred
• Someone who thrives in a high‑ownership role and can “jump right in”
• Strong communication and relationship‑building skills
• Ability to handle multiple accounts and competing priorities
• Comfortable working in a fast‑growing, evolving environment
• Proficiency with HubSpot or similar CRM tools

Why You’ll Love Working Here

• Fast‑paced, dynamic startup culture
• Supportive and collaborative team
• Real opportunities for growth and advancement
• Work that directly impacts clients’ success

Seniority level

Mid‑Senior level

Employment type

Full‑time

Industries

Software Development