Senior Strategic Account Manager, Logistics Growth

ShipNova; Denton (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401(k) with company match

Paid time off

Direct line to founders

Job summary

ShipNova is seeking a Strategic Account Manager to own the day-to-day relationship with our key customers. You will be the trusted operator between major accounts and operations, ensuring critical shipments are watched and special requirements are honored.

You’ll own cadences, QBRs, relationships, and growth, with a compensation plan that rewards the book you manage. You’ll travel regionally (25–35%), build strong customer partnerships, and drive retention and expansion while coordinating with

Qualifications

• 3 to 5+ years in logistics account management, freight operations, or customer success at a 3PL, broker, or forwarder.
• A proven record of retaining and growing a revenue book, with real numbers to back it up.
• Strong written and verbal communication. You can build a QBR deck, run the room, and hold your own with an operations manager and a VP of Supply Chain.
• Organized to a fault. Cadences, follow-ups, and SOP compliance do not slip on your watch.
• Comfortable with TMS and CRM discipline. We run Turvo, 3PL Systems, and SalesDash; experience with any is a plus.
• Willing to travel regionally for customer visits, roughly 25 to 35%.
• High ownership. You treat the book like your own business, because here, it is.

Responsibilities

• Own account health and shipment oversight across the founder book. Monitor daily activity, flag high-priority and special-requirement shipments, and make sure operations executes them cleanly.
• Drive internal accountability. Ensure customer-specific SOPs and service expectations are documented and met, and when they slip, you own the fix.
• Run a proactive communication cadence. Structured phone check-ins with every account, confirming things are running clean and surfacing what's coming next before anyone has to ask.
• Show up in person. Monthly visits with top-tier accounts, quarterly with the rest. You are the relationship, face to face.
• Build and co-facilitate QBRs. On-time percentage, volume trends, savings delivered, issues resolved, packaged into a deck you present alongside the founders.
• Spot and qualify growth. Learn the full menu, LTL, air and ground expedited, tradeshow, international, and brokerage, and surface upsell and cross-sell opportunities in every conversation. You source and qualify, the founders close.
• Triage escalations. Handle first-line issues yourself and bring the founders in fast when something exceeds your authority, with a summary and a recommended path, not just a problem.
• Competitive base salary with on-target earnings of roughly $100,00 - $120,000.
• A retention and growth incentive plan that pays you for exactly what we ask you to do: keep this revenue and grow it. Quarterly retention bonuses, quarterly growth commission on the opportunities you source, and an uncapped annual kicker for growth above baseline.
• Full health insurance, dental insurance, and vision coverage.
• 401(k) with company match.
• Paid time off.
• A direct line to the founders, real authority over a major book, and a comp ceiling that rises with the results you drive.

Skills

Logistics account management

Freight operations

Customer success

LTL

Expedited shipments

OS&D

CRM & TMS familiarity

QBR presentation

Travel 25-35%

Strong communication

Tools

Turvo

3PL Systems

SalesDash

Job description

ShipNova is seeking a Strategic Account Manager to own the day-to-day relationship with our key customers. You will be the trusted operator between major accounts and operations, ensuring critical shipments are watched and special requirements are honored.

You’ll own cadences, QBRs, relationships, and growth, with a compensation plan that rewards the book you manage. You’ll travel regionally (25–35%), build strong customer partnerships, and drive retention and expansion while coordinating with