Senior Enterprise Account Executive - Entertainment

FreedomPay; Select (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Retirement plan with match

Commission plan

Hybrid/remote flexibility

Parental leave

Job summary

The FreedomPay Commerce Platform is the technology of choice for many of the largest enterprises across the globe in retail, hospitality, and more. The Strategic Account Executive, Entertainment, is a senior, customer-facing role focused on executive alignment and expanding FreedomPay’s footprint within major Entertainment brands.

You will own strategic relationships, collaborate with Customer Success, and lead executive reviews to drive growth, adoption, and global expansion across

Qualifications

• 10+ years in a customer-facing role such as Strategic Account Management, Account Management, Customer Success, Solutions Consulting, or similar.
• At least 5 years of experience supporting the Entertainment industry.
• Experience supporting enterprise customers in payments, fintech, SaaS, or commerce technology.
• Proven ability to manage executive-level relationships within complex, multi-location organizations.
• Strong understanding of how technology and payments impact Entertainment operations and guest experience.
• Ability to translate product capabilities into business outcomes.
• Strong communication and presentation skills.
• Demonstrated ability to identify and drive expansion opportunities within existing accounts.
• Highly collaborative and comfortable working cross-functionally.
• Bachelor’s degree required.

Responsibilities

• Own the strategic relationship for a portfolio of enterprise Entertainment customers, with accountability for growth, expansion strategy, and long-term account health.
• Partner with Customer Success Managers to align on goals, delivery, adoption, and overall engagement strategy.
• Serve as a trusted advisor to customer executives across operations, IT, payments, and digital teams.
• Lead Executive Business Reviews and QBRs focused on outcomes, adoption, and expansion opportunities.
• Identify and drive cross-sell, upsell, and global expansion opportunities within Entertainment environments.
• Build and maintain strategic account plans aligned to each customer’s business priorities and growth strategy.
• Collaborate with Sales, Product, Operations, and Commercial teams to ensure customer initiatives are supported end to end.
• Monitor account health, adoption metrics, and expansion pipeline across assigned accounts.
• Bring forward Entertainment industry insights, best practices, and trends to guide customer strategy.
• Act as the voice of the customer internally, influencing product roadmap and service improvements.
• Represent FreedomPay in customer meetings, onsite engagements, and relevant Entertainment or payments industry events.
• Travel approximately 30 - 40%

Skills

Strategic account management

Executive communication

Relationship management

Cross-functional collaboration

Entertainment industry knowledge

Travel readiness

Education

Bachelor's degree

MBA (preferred)

Job description

The FreedomPay Commerce Platform is the technology of choice for many of the largest enterprises across the globe in retail, hospitality, and more. The Strategic Account Executive, Entertainment, is a senior, customer-facing role focused on executive alignment and expanding FreedomPay’s footprint within major Entertainment brands.

You will own strategic relationships, collaborate with Customer Success, and lead executive reviews to drive growth, adoption, and global expansion across