Senior Store Operations Manager

Burlington Stores; Columbus (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Associate discount

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan

Paid time off

Job summary

Burlington Stores is seeking an Operations Service Manager in Columbus, OH to lead Customer Service and Cashier teams and oversee store operations. You’ll coach frontline supervisors and ensure excellent service while protecting assets and maintaining policy adherence.

The role requires 3+ years in retail management or store operations, with flexible hours and strong scheduling skills. You’ll collaborate with district and regional leaders to drive results and staff development.

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large-scale retail environment.
• Experience leading Customer Service and Cashier teams.
• Proven ability to schedule, train and coach staff and manage operations.

Responsibilities

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Skills

Retail management

Store operations

Scheduling software

Customer service leadership

Tools

Scheduling software

Inventory systems

Job description

Burlington Stores is seeking an Operations Service Manager in Columbus, OH to lead Customer Service and Cashier teams and oversee store operations. You’ll coach frontline supervisors and ensure excellent service while protecting assets and maintaining policy adherence.

The role requires 3+ years in retail management or store operations, with flexible hours and strong scheduling skills. You’ll collaborate with district and regional leaders to drive results and staff development.