Senior Store Operations & HR Lead

RiseMe; Columbia (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement plan

Paid time off

Job summary

REI Co-op in Columbia, MD seeks a Sr. Operations Specialist to guide the store to operational excellence.

This role acts as the store's Swiss Army Knife, sharing knowledge, making recommendations, and engaging with customers daily while supporting store management and handling daily office duties. The ideal candidate has retail or office experience, excels at communication and relationship building, and uses solid judgment to solve problems.

Qualifications

• Experience in a retail or office environment.
• Excellent relationship-building and communication skills.
• Open to feedback and different viewpoints to support business.
• Uses business understanding, innovative thinking and sound judgment to solve problems.
• Makes solid recommendations by combining information from various sources.
• Produces quality work by setting goals and priorities.
• Organizes resources to meet deadlines and keeps others informed of plans and progress.
• Engages and influences others to achieve organizational goals.

Responsibilities

• Reviews and reconciles operational business expenses.
• Mentors and supports operations and sales staff as needs.
• Manages office supply inventory within in assigned budget.
• Helps with the hiring, processes HR documentation, maintains store files.
• Coordinates the Safety Committee, Product Quality issues, and Loss Prevention standards.
• Additional duties as assigned

Skills

Retail experience

Relationship building

Communication

Judgment

Job description

REI Co-op in Columbia, MD seeks a Sr. Operations Specialist to guide the store to operational excellence.

This role acts as the store's Swiss Army Knife, sharing knowledge, making recommendations, and engaging with customers daily while supporting store management and handling daily office duties. The ideal candidate has retail or office experience, excels at communication and relationship building, and uses solid judgment to solve problems.