Senior Store Leader: Growth, People & Experience

Crate & Barrel; Dallas (TX); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Crate & Barrel in Dallas, TX is seeking a Senior Assistant Store Leader to drive sales growth and deliver an engaging customer experience. You will support the Store Leader in setting strategic goals, coaching frontline teams, and coordinating operations on the sales floor.

The role requires 3+ years of customer service or retail leadership, proficiency with MS Office and store systems, and flexibility to work a full-time schedule including nights and weekends.

Qualifikationen

• 3+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekend.

Aufgaben

• Manage and direct a team that consists of Assistant Store Leaders and Team Leaders in setting and maintaining sales goals and standards for all associates.
• Support in overseeing the total store operations within Purpose Driven Team, Customer Experience, Retail Profitability, and Customer Focused Operations.
• Evaluate and resolve complex customer service issues, escalating to the Store Leader as needed.
• Accountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Leader to discuss open roles and develop a strategy to include recruitment, training, and establishing bench.
• Accountable to assessing associate performance and working with sales leaders and Store Leader to create development plans with a focus on promoting internal talent.
• Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associates.
• Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training.
• Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders.

Kenntnisse

Communication

Organization

Problem solving

Accountability

Delegation

Team leadership

Customer focus

Sales floor

Tools

Microsoft Office

Google Apps

POS systems

Tablet devices

Jobbeschreibung

Crate & Barrel in Dallas, TX is seeking a Senior Assistant Store Leader to drive sales growth and deliver an engaging customer experience. You will support the Store Leader in setting strategic goals, coaching frontline teams, and coordinating operations on the sales floor.

The role requires 3+ years of customer service or retail leadership, proficiency with MS Office and store systems, and flexibility to work a full-time schedule including nights and weekends.