Senior Stop-Loss Underwriting Manager - Lead Team

Sun Life; Kansas City (MO); Hybrid; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Sun Life is seeking a Senior Manager, Stop Loss Underwriting to lead a multi-site Manual Underwriters team. The role emphasizes hiring, coaching, and managing performance within underwriting guidelines to achieve high-quality results.

The position supports a hybrid work model across contiguous states plus AK, reporting to senior leaders and collaborating with Underwriting and Sales to meet business objectives.

Qualifications

• Bachelor's degree or equivalent with 5+ years in Medical Stop Loss or operations.
• Experience leading and mentoring an operations team.
• Strong stakeholder communication and cross-functional collaboration.
• Ability to manage workload, deadlines, and maintain high service standards.
• Coaching and performance management skills.

Responsibilities

• Oversee day-to-day operations of the stop loss underwriting team.
• Collaborate with senior Underwriting and Sales leaders to align with objectives and guidelines.
• Lead interviewing, selection, and onboarding of Manual Underwriters and temporary staff.
• Provide ongoing training, coaching, and mentoring for new hires and temps.
• Implement underwriting process improvements identified through Quality Control reviews.
• Build a high-performing, engaged team with clear expectations and development plans.
• Promote compliant, consistent underwriting practices across the team.
• Support the Training and Development Program to strengthen underwriting knowledge.
• Ensure Manual Underwriters apply guidelines with independent judgment.

Skills

Communication skills

Leadership

Coaching & mentoring

Operations management

Underwriting knowledge

Education

Bachelor's degree or equivalent

Job description

Sun Life is seeking a Senior Manager, Stop Loss Underwriting to lead a multi-site Manual Underwriters team. The role emphasizes hiring, coaching, and managing performance within underwriting guidelines to achieve high-quality results.

The position supports a hybrid work model across contiguous states plus AK, reporting to senior leaders and collaborating with Underwriting and Sales to meet business objectives.