Senior Manager, Stop-Loss Underwriting & Team Leader

Sun Life; Hartford (CT); Hybrid; USD 73,000 - 110,000; Full time

Job summary

Sun Life U.S. is a leading provider of employee and government benefits, with a focus on helping clients access care and coverage nationwide.

The Senior Manager, Stop Loss Underwriting will lead a multi-site team of Manual Underwriters, manage daily inventory and rushes, and drive performance through coaching and decisive judgment within underwriting guidelines. In this hybrid role, you will collaborate with senior underwriting and sales leaders, recruit and onboard staff, train plus update

Qualifications

• Bachelor's degree or equivalent with 5+ years in Medical Stop Loss or operations
• Experience leading, supervising, mentoring, or technical lead for an operations team
• Strong communication, presentation, and interpersonal skills
• Solid operations foundation: workload management, service delivery, quality, process improvement
• Ability to thrive in fast-paced environment with multi-priority planning
• Proven coaching, mentoring, and performance management abilities

Responsibilities

• Oversee the day-to-day operations of the Medical Stop Loss manual underwriting team, including assigning workloads, managing priorities and rush requests, answering complex underwriting questions, and ensuring internal productivity and service standards are met
• Collaborate with senior Underwriting and Sales leaders to align the team's work with business objectives, underwriting guidelines, and preferred partner expectations, providing timely feedback and support as needed
• Lead the interviewing, selection, and onboarding of Manual Underwriters and temporary employees
• Provide ongoing training, coaching, and mentoring for newly hired Manual Underwriters and temporary resources, and update policies and procedures as needed
• Implement underwriting process and practice improvements identified through Quality Control reviews
• Build a high-performing, engaged team by recognizing success, setting clear expectations, addressing performance concerns, identifying root causes of underperformance, and partnering with employees on actionable development plans
• Promote compliant, consistent, and efficient underwriting practices across the team
• Support the ongoing Training and Development Program to strengthen underwriting knowledge, technical capability, and career growth
• Ensure Manual Underwriters consistently apply established guidelines while developing sound judgment and appropriate independent decision-making

Skills

Leadership

Communication

Stakeholder mgmt

Operations

Coaching

Mentoring

Education

Bachelor's degree

Job description

Sun Life U.S. is a leading provider of employee and government benefits, with a focus on helping clients access care and coverage nationwide.

The Senior Manager, Stop Loss Underwriting will lead a multi-site team of Manual Underwriters, manage daily inventory and rushes, and drive performance through coaching and decisive judgment within underwriting guidelines. In this hybrid role, you will collaborate with senior underwriting and sales leaders, recruit and onboard staff, train plus update