Senior Staff SRE: Cloud Reliability & Incident Lead Canada

ServiceNow; United States; Remote; USD 86,000 - 129,000; Full time

Job summary

ServiceNow is seeking a senior reliability engineering leader to ensure the resilience of our cloud platforms in a Canada-regulated environment. You will own complex multi-system reliability problems and influence architectural decisions, while setting standards for incident response and engineering practices.

You will lead incident response, perform root cause analysis, and drive systemic improvements across Kubernetes, PostgreSQL, Linux, and GCP.

Qualifications

• 8+ years of relevant engineering experience with a bachelor's degree or equivalent, plus deep Linux, cloud, and Kubernetes expertise.
• Advanced scripting, configuration management, database, and networking skills, with experience mentoring engineers.
• Strong communication and leadership abilities, with a focus on reliability engineering best practices.

Responsibilities

• Lead technical incident response, root cause analysis, and systemic corrective actions across services and teams.
• Drive improvements to Kubernetes, PostgreSQL, Linux, GCP, networking, monitoring, and observability.

Skills

Linux

Cloud

Kubernetes

Scripting

Configuration management

Networking

Leadership

Mentoring

Reliability engineering

Education

Bachelor's degree

Tools

GCP

PostgreSQL

Prometheus

Job description

ServiceNow is seeking a senior reliability engineering leader to ensure the resilience of our cloud platforms in a Canada-regulated environment. You will own complex multi-system reliability problems and influence architectural decisions, while setting standards for incident response and engineering practices.

You will lead incident response, perform root cause analysis, and drive systemic improvements across Kubernetes, PostgreSQL, Linux, and GCP.