Senior SRE: Cloud Reliability & Compliance Lead

ServiceNow; United States; Remote; USD 115,000 - 195,000; Full time

Job summary

ServiceNow seeks a Site Reliability Engineer to lead critical infrastructure initiatives and drive automation across a fast-paced enterprise environment. You will architect scalable solutions, manage incidents, and collaborate with cross-functional teams to deliver reliable, compliant services.

The role entails AWS/Kubernetes expertise, Terraform, GitOps, and strong scripting skills, with responsibility for customer-facing guidance and documentation across time zones.

Qualifications

• US Citizenship required — role requires or may require federal security clearance.
• BS degree in Computer Science or related field (or equivalent practical experience).
• 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering.
• Proven track record leading large-scale, cross-team infrastructure projects from conception to production.
• Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection.
• 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud automation.
• Expert-level experience with Kubernetes, Helm, Linux, and Terraform.
• Strong experience with GitOps model, distributed version control, and CI/CD pipelines.
• Proficiency with monitoring tools (Prometheus, Grafana, DataDog).
• Strong programming/scripting skills (Python, Go, Bash) for automation and reading codes.
• Deep understanding of distributed systems, microservices, and reliability patterns.
• Experience with Bazel and CueLang a plus.
• Experience implementing compliance-as-code patterns and automated compliance scanning/remediation.

Responsibilities

• Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy.
• Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines.
• Architect and deploy solutions for Cloud Prem and SaaS customers at scale.
• Drive technical innovation and establish SRE best practices across the organization.
• Respond to critical incidents, lead root cause analysis, and implement long-term resolutions.
• Develop automation solutions to streamline operations and reduce manual workload.
• Participate in on-call rotation and ensure effective incident handoff and documentation.
• Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments.
• Provide tier 2/3 technical support to enterprise customers for complex troubleshooting.
• Work directly with customer technical teams to resolve deployment, configuration, and integration challenges.
• Conduct technical onboarding and provide expert guidance on platform architecture and best practices.
• Create customer-facing documentation, troubleshooting guides, and run-books.
• Lead customer calls and technical discussions as a trusted advisor.

Skills

US Citizenship

Autonomy

Cross-team leadership

Ambiguity navigation

Education

BS in Computer Science or related field

Tools

AWS (VPC, EC2, RDS, EKS, CloudFormation)

Kubernetes

Helm

Linux

Terraform

GitOps

Prometheus

Grafana

DataDog

Python

Go

Bash

Job description

ServiceNow seeks a Site Reliability Engineer to lead critical infrastructure initiatives and drive automation across a fast-paced enterprise environment. You will architect scalable solutions, manage incidents, and collaborate with cross-functional teams to deliver reliable, compliant services.

The role entails AWS/Kubernetes expertise, Terraform, GitOps, and strong scripting skills, with responsibility for customer-facing guidance and documentation across time zones.