Senior SRE & Reliability Director

ServiceNow; Orlando (FL); On-site; USD 260,000 - 340,000; Full time

Benefits offered by this job

Competitive compensation

Equity package

Health, wellness, and retirement

Unlimited PTO & flexible work

Leadership coaching & executive dev

Job summary

ServiceNow seeks a Senior Director of Site Reliability Engineering to build and lead a world-class SRE organization across observability and control plane products. Architect reliability programs, set standards, and drive transformation from inception or scale.

Report to Engineering leadership and partner across product, platform, and infrastructure teams. The role emphasizes defining SRE strategy, hiring, and developing talent, while delivering measurable improvements in reliability, incident

Qualifications

• 12+ years of experience in SRE, platform engineering, or reliability engineering at scale.
• 5+ years in leadership roles (director or principal engineer) managing SRE or reliability teams of 10+ engineers.
• Demonstrated track record building SRE programs from scratch or scaling immature programs—with measurable business impact.
• Strong evidence of driving people and organizational transformation; ability to shift culture from reactive to proactive reliability.
• Deep expertise in SRE practices: SLOs, error budgets, blameless postmortems, on-call design, toil reduction.
• Hands-on experience with observability platforms (metrics, logging, tracing, alerting).
• Experience operating both internal platforms and commercial products (SaaS).
• Comfort with multi-team, multi-product environments and driving standards across teams.

Responsibilities

• Define SRE strategy and multi-year roadmaps; establish operating models and hiring plans.
• Build and scale an SRE team across observability and control plane domains.
• Define interview processes to attract senior SREs with platform expertise.
• Create mentorship paths and foster a reliability-first culture.
• Drive organizational transformation toward reliability across product and infrastructure groups.
• Establish SRE career levels, growth frameworks, and performance metrics.
• Define SLOs/SLIs and error budgets for product lines; operationalize them.
• Lead toil-reduction initiatives and automate repetitive operational work.

Skills

SRE leadership

Reliability programs

On-call design

Incident management

Platform engineering

Observability

Cross-functional leadership

CI/CD

SRE culture

Toil reduction

Job description

ServiceNow seeks a Senior Director of Site Reliability Engineering to build and lead a world-class SRE organization across observability and control plane products. Architect reliability programs, set standards, and drive transformation from inception or scale.

Report to Engineering leadership and partner across product, platform, and infrastructure teams. The role emphasizes defining SRE strategy, hiring, and developing talent, while delivering measurable improvements in reliability, incident