Staff Site Reliability Engineer (Fully Remote)

ServiceNow; United States; Remote; USD 86,000 - 129,000; Full time

Job summary

ServiceNow is seeking a senior reliability engineering leader to ensure the resilience of our cloud platforms in a Canada-regulated environment. You will own complex multi-system reliability problems and influence architectural decisions, while setting standards for incident response and engineering practices.

You will lead incident response, perform root cause analysis, and drive systemic improvements across Kubernetes, PostgreSQL, Linux, and GCP.

Qualifications

• 8+ years of relevant engineering experience with a bachelor's degree or equivalent, plus deep Linux, cloud, and Kubernetes expertise.
• Advanced scripting, configuration management, database, and networking skills, with experience mentoring engineers.
• Strong communication and leadership abilities, with a focus on reliability engineering best practices.

Responsibilities

• Lead technical incident response, root cause analysis, and systemic corrective actions across services and teams.
• Drive improvements to Kubernetes, PostgreSQL, Linux, GCP, networking, monitoring, and observability.

Skills

Linux

Cloud

Kubernetes

Scripting

Configuration management

Networking

Leadership

Mentoring

Reliability engineering

Education

Bachelor's degree

Tools

GCP

PostgreSQL

Prometheus

Job description

• Provide senior technical leadership for the reliability, availability, and performance of critical cloud infrastructure in a Canadian regulated environment.
• Own ambiguous, multi-system reliability problems and influence technical architecture, operational standards, and engineering practices.

Key Responsibilities:

• Lead technical incident response, root cause analysis, and systemic corrective actions across services and teams.
• Drive improvements to Kubernetes, PostgreSQL, Linux, GCP, networking, monitoring, and observability.

Qualifications:

• 8+ years of relevant engineering experience with a bachelor's degree or equivalent, plus deep Linux, cloud, and Kubernetes expertise.
• Advanced scripting, configuration management, database, and networking skills, with experience mentoring engineers.
• Strong communication and leadership abilities, with a focus on reliability engineering best practices.

Additional Information:

• Requires physical presence in Canada and ability to obtain Canadian government Reliability Status for Protected B environments.
• Shifts cover day, swing, or overnight schedules as part of a 24x5 operation, with flexible or remote work personas.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows for 85% of the Fortune 500. The company fosters an AI-native culture where technology and talent work together to drive meaningful innovation.