Senior Stablecoin Experience Lead - Global GTM & Onboarding

Visa; Foster City (CA); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Visa in Foster City, CA seeks a Sr. Service Experience Consultant to design and optimize the end‑to‑end client experience for new stablecoin products, spanning pre‑sales to production support, ensuring scalable global adoption and client satisfaction.

The role collaborates with Product, Technology, and Client Services across regions to define onboarding, documentation, and support models, while driving go‑to‑market readiness and training.

Qualifications

• Basic Qualifications 8 or more ye
• This is a hybrid position requiring at least 3 days a week in our Foster City, CA office location.

Responsibilities

• Define the end‑to‑end client experience for Visa's stablecoin products, from onboarding to post‑launch support, with a focus on operational efficiency, scalability, and consistency.
• Develop strong partnerships and lead cross‑functional engagements across Global Product and Regional Client Services teams.
• Engage with Product teams to build subject matter expertise and provide feedback during design and development, incorporating regional feedback with a client lens.
• Identify risks and client readiness gaps early to influence product decisions and shape client engagement models, implementation approaches, and support processes in partnership with key stakeholders.
• Build deep technical subject matter expertise across assigned stablecoin products, including APIs, SDKs, processing flows, clearing and settlement, client integration options, configuration, and administrative tools.
• Engage regularly with regional Client Services partners to communicate go‑to‑market plans, support client pilot initiatives, drive global issue resolution, adapt processes and artifacts to meet regional requirements, and deliver training.
• Ensure thorough and accurate client‑facing and internal product documentation is created and maintained.
• Design scalable onboarding and implementation processes.
• Establish and evolve support models for regional Client Services teams, including escalation flows, contractual service level agreements (SLAs), and internal service level objectives (SLOs).
• Transition client implementation, testing, and support responsibilities to regional teams as products move from the pilot phase to general availability.
• Define success criteria, establish KPIs, and develop reporting to track client adoption and post‑release product performance.
• Establish feedback loops to gain insights from clients and internal teams to influence product design and enhancements to drive business value and continuous improvements to the client experience.

Job description

Visa in Foster City, CA seeks a Sr. Service Experience Consultant to design and optimize the end‑to‑end client experience for new stablecoin products, spanning pre‑sales to production support, ensuring scalable global adoption and client satisfaction.

The role collaborates with Product, Technology, and Client Services across regions to define onboarding, documentation, and support models, while driving go‑to‑market readiness and training.