Senior SRE: Payments Reliability & Observability

JP Morgan Chase; Tampa (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorganChase is seeking an experienced Site Reliability Engineer to safeguard mission-critical payment platforms in a high-demand environment. You will design end-to-end reliability solutions, write robust automation, and contribute to low-latency data flows across ingestion pipelines.

You will advance observability, reduce toil, and validate AI-assisted recommendations while ensuring security and auditability across global operations.

Qualifications

• Formal training or certification on site reliability engineering concepts and 2 years applied experience.
• Ability to code in at least one programming language, with the ability to write automation scripts and contribute to reliability tooling.
• Experience maintaining cloud-based infrastructure, including deployment, scaling, and operational support.
• Familiarity with site reliability concepts, principles, and practices, including toil reduction and error budget management.
• Familiarity with observability practices such as white and black box monitoring, service level objective alerting, and telemetry collection.
• Familiarity with containers or a common server operating system such as Linux or Windows.
• Emerging knowledge of continuous integration and continuous delivery practices and related tooling.
• Working knowledge of using enterprise-authorized AI capabilities to support site reliability engineering workflows, with strong validation habits and awareness of data sensitivity.
• Ability to assess AI-assisted operational recommendations for correctness and risk, applying appropriate controls to maintain resiliency, security, and auditability.

Responsibilities

• Execute small to medium reliability projects independently, progressing toward designing and delivering solutions end-to-end with minimal direction
• Write high-quality, maintainable, and robust code to solve business problems, following software engineering best practices across payment processing and data ingestion workflows
• Support the reliability of high-availability, low-latency payment platforms by participating in incident triage, diagnosis, and resolution — working with teams to address root causes, not just symptoms
• Implement and improve observability solutions — including service level indicators, service level objectives, and alerting — using tools such as OpenTelemetry, Grafana, Splunk, and Dynatrace
• Monitor and maintain Kafka-based data ingestion pipelines, ensuring data integrity, throughput, and resilience across payment processing flows
• Identify and eliminate toil through systems engineering, automation, and application code improvements, with a focus on measurable reliability outcomes
• Apply enterprise-authorized AI capabilities to accelerate incident triage, troubleshooting, post-incident analysis, and runbook drafting, while validating outputs and handling operational data in accordance with security and sensitivity requirements
• Leverage AI agentic models and MCP-based frameworks to identify recurring reliability risks from operational signals, prioritizing improvements that drive measurable service level objective outcomes

Skills

SRE concepts

Automation scripting

Cloud infrastructure

Observability tooling

Containers / Linux

CI/CD practices

AI capabilities usage

Security and auditability

Tools

OpenTelemetry

Grafana

Splunk

Dynatrace

Kafka

Job description

JPMorganChase is seeking an experienced Site Reliability Engineer to safeguard mission-critical payment platforms in a high-demand environment. You will design end-to-end reliability solutions, write robust automation, and contribute to low-latency data flows across ingestion pipelines.

You will advance observability, reduce toil, and validate AI-assisted recommendations while ensuring security and auditability across global operations.