Senior SRE Software Engineer — Resilient, Scalable Services

JPMorganChase; Columbus (OH); On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase seeks a Site Reliability Engineer (Software Engineer III) to balance hands-on development with technical resiliency within Consumer & Community Banking. You will help build scalable services, improve production stability through automation, and lead incident responses with cross-functional partners.

The role emphasizes observability, capacity management, and secure, high-quality software delivery, with on-call duties as needed and use of enterprise AI-assisted development tools.

Qualifications

• Formal training or certification on software engineering concepts and 3+ years applied experience.
• Hands-on software development experience in Python or Java for production-grade systems.
• Experience operating and improving reliability of distributed systems on Linux/Unix.
• Experience with cloud and virtualization concepts and modern engineering practices.

Responsibilities

• Engineer and improve reliability for large-scale, distributed services by applying software and systems engineering best practices to production operations.
• Design and deliver automation that reduces manual operational work, improves recovery time, and strengthens production stability and service resilience.
• Lead response and coordination for high-priority incidents, drive issue triage to resolution, and facilitate blameless post-incident reviews that result in measurable fixes.
• Partner with application development teams throughout the software delivery lifecycle to enable sustainable releases, safer change practices, and repeatable deployments.
• Implement self-healing patterns, resilience strategies, and capacity management practices to improve availability and reduce operational toil.
• Build and evolve end-to-end observability (metrics, logs, traces) and alerting standards to enable actionable monitoring and reduce noise.
• Apply data-driven analysis of incidents and usage patterns to anticipate reliability risks and proactively prevent customer-impacting issues.
• Support a balanced operating model that includes both engineering delivery and operational responsibilities, including participation in on-call rotations as needed.
• Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.

Skills

Python

Java

Shell scripting

Incident leadership

Communication

Tools

Dynatrace

Splunk

Grafana

Git

CI/CD

Kubernetes

Job description

JPMorganChase seeks a Site Reliability Engineer (Software Engineer III) to balance hands-on development with technical resiliency within Consumer & Community Banking. You will help build scalable services, improve production stability through automation, and lead incident responses with cross-functional partners.

The role emphasizes observability, capacity management, and secure, high-quality software delivery, with on-call duties as needed and use of enterprise AI-assisted development tools.