Senior SRE Manager: Scale, Resilience & Automation

Testing Site - JPMC; Plano (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorgan Chase in Plano, TX seeks a Senior Manager of Site Reliability Engineering to own non-functional requirements and drive resiliency, security, and automation across applications. You’ll lead culture, guidance, and real-time improvements while coaching engineers and promoting blameless post-mortems.

You will influence strategic planning, partner with executives, and champion continuous improvement to enhance customer experience and reliability across platforms.

Qualifications

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls.
• Experience leading technologists to manage and solve complex technological issues at a firmwide level.
• Ability to influence the team’s culture by championing innovation and change for success.
• Experience hiring, developing, and recognizing talent.
• Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.)
• Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, AI, ML, mobile, etc.)
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues.
• Formal training or certification on software engineering concepts and 5+ years applied experience
• 5+ years of experience leading technologists to manage and solve complex technical items within your domain of expertise

Responsibilities

• Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability.
• Effectively negotiates with peers and executive partners to ensure optimal outcomes for all.
• Drives the adoption of site reliability practices throughout the organization.
• Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics.
• Drives a culture of continual improvement and solicits real-time feedback to improve the customer’s experience.
• Ensures your team collaborates with other teams within your group’s specialization and avoids duplication of work where possible.
• Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes.
• Provides personalized coaching for entry to mid-level team members.
• Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences.

Skills

SRE leadership

Site reliability culture

Programming (Python, Java, .NET)

CI/CD (Jenkins, GitLab, Terraform)

Containerization (Docker, Kubernetes,

Networking troubleshooting

Post-mortem/blameless culture

Coaching and mentoring

Hiring and talent development

Tools

Jenkins

GitLab

Terraform

ECS

Kubernetes

Docker

Job description

JPMorgan Chase in Plano, TX seeks a Senior Manager of Site Reliability Engineering to own non-functional requirements and drive resiliency, security, and automation across applications. You’ll lead culture, guidance, and real-time improvements while coaching engineers and promoting blameless post-mortems.

You will influence strategic planning, partner with executives, and champion continuous improvement to enhance customer experience and reliability across platforms.