Senior Sportsbook Operations Lead

Caesars Entertainment Corporation; Laughlin (NV); On-site; USD 60,000 - 75,000; Full time

Job summary

Caesars Entertainment in Laughlin, NV seeks a Sportsbook Supervisor to lead on-site retail sportsbook operations, delivering exceptional guest service and expert wagering guidance to both regulars and novice bettors.

You will oversee staff, manage costs, and implement strategic initiatives to maximize profitability while ensuring compliance with company and gaming regulations. This role requires flexibility across shifts and weekends.

Qualifications

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Able to obtain gaming license.
• Flexible to work various shifts, weekends, and holidays.
• Ability to motivate, lead, and mentor staff.
• Strong communications skills, both written and verbal.

Responsibilities

• Maximize profitability of the sports book by sharing operational insights with Book Manager.
• Manage labor costs and inventory to control operating expenses.
• Lead regular meetings with sports book leadership to drive strategic initiatives.
• Mentor employees to improve ticket writing and service quality.
• Motivate staff to deliver high levels of customer service to regulars and new bettors.
• Handle escalated customer complaints and issues as needed.
• Ensure staff comply with all company and state gaming regulations.

Skills

Customer service

Team leadership

Communication skills

Mentoring

English proficiency

Job description

Caesars Entertainment in Laughlin, NV seeks a Sportsbook Supervisor to lead on-site retail sportsbook operations, delivering exceptional guest service and expert wagering guidance to both regulars and novice bettors.

You will oversee staff, manage costs, and implement strategic initiatives to maximize profitability while ensuring compliance with company and gaming regulations. This role requires flexibility across shifts and weekends.