Senior Special Product Coordinator - Customer Care

Victaulic Company; Easton (Northampton County); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision

Retirement with company match

Paid time off

Job summary

Victaulic is seeking a Customer Care Special Product Coordinator to act as the liaison between Engineered Products and customers, handling quotations, project requirements, and product delivery. You will support customer satisfaction and profitability, coordinating with multiple internal teams and suppliers.

The Senior role expands to expert product knowledge, project management, and mentoring while driving continuous improvement and commercialization efforts.

Qualifications

• Bachelor's degree preferred, or three years of equivalent work experience.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Two years of Victaulic product knowledge and previous customer service experience.
• Excellent oral and written communication skills.

Responsibilities

• Serve as the sales liaison between Engineered Products and internal/external customers.
• Prepare and issue quotations for standard and special products.
• Qualify inquiries and review specifications for completeness and accuracy.
• Coordinate project delivery requirements with Customer Satisfaction and expediting teams.
• Assist with supplier qualification and cost analyses.
• Support process improvements and maintain documentation.

Skills

Customer service

Project management

Communication

Problem solving

Teamwork

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Kanban (VKS)

Job description

Victaulic is seeking a Customer Care Special Product Coordinator to act as the liaison between Engineered Products and customers, handling quotations, project requirements, and product delivery. You will support customer satisfaction and profitability, coordinating with multiple internal teams and suppliers.

The Senior role expands to expert product knowledge, project management, and mentoring while driving continuous improvement and commercialization efforts.