Project Coordinator - Customer Care

Victaulic Company; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Victaulic is seeking a Project Coordinator/Senior to join its Customer Care team at Commerce Park. This role combines project coordination, pricing support, and customer liaison duties to ensure accurate quotations and timely product delivery.

The candidate will act as SME for custom products, manage quotes and orders, and drive process improvements. Collaboration across departments and adherence to pricing guidelines are essential for success.

Qualifications

• B.S./B.A. Degree preferred.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Project management and analytical skills preferred.
• Excellent oral and written communication skills.
• Extraordinary attention to detail with strong organizational skills.
• Proficient in Qlik View/Sense Applications.
• Must display leadership and collaboration skills and be an effective advocate of process improvement.
• Is patient, professional, and courteous when faced with an adverse situation.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.

Responsibilities

• Sales liaison to internal and external customers.
• Serve as SME for custom products and projects.
• Prepare and issue project quotations for standard and custom products.
• Support pricing processes conforming to margin & pricing guidelines.
• Handle quote and order tasks, ensuring accurate and timely service.
• Coordinate delivery requirements using project management and expediting skills.
• Review project management reports and communicate status to customers.
• Provide feedback on procedures and identify process improvements.
• Respond to customer inquiries using established procedures in a timely manner.
• Maintain a positive attitude and high level of customer service.
• Ensure customer satisfaction and company profitability by following policies.
• Assist other departments as needed to support Customer Care and Victaulic’s mission.

Skills

Customer service

Project management

Analytical skills

Excellent communication

Attention to detail

Leadership and collaboration

Multi-tasking

Education

B.S./B.A. degree preferred

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

QlikView/Sense

Job description

Position:

Project Coordinator/Senior

Location:

Customer Care, Commerce Park

Reports To:

Customer Care Supervisor

Responsibilities:

1. Sales liaison to our internal and external customers.
2. Serve as subject matter expert for custom products & projects.
3. Prepare and issue project based quotations for standard and custom products.
4. Support priced on application process conforming to margin & pricing guidelines.
5. Perform all quote & order related tasks and service-related activities ensuring accurate, timely and effective handling of customer requirements including documentation and product delivery.
6. Coordination of project delivery requirements utilizing project management and basic expediting skills through product substitution or escalation to Customer Satisfaction.
7. Review of project management reports.
8. Communication of project status and jobsite coordination with internal and external customers.
9. Provide feedback on CC procedures and identify process improvement opportunities.
10. Respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
11. Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
12. Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
13. Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic’s Global mission.
14. Work closely with all facets of the organization to provide superior customer service.
15. Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Senior Responsibilities:

1. Serve as subject matter expert for custom products and / or high profile projects.
2. Expert in all CC procedures and applications to achieve daily tasks and goals.
3. Understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
4. Work with Supervisor/Team Lead to implement process improvements.
5. Provide subject matter expertise and interpretation of procedures to less experienced team members.
6. Conduct qualitative and operational activities for legislative and domestic product requirements, as applicable.
7. Mentor new hires.

Qualifications:

1. B.S. / B.A. Degree preferred.
2. Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
3. Minimum three years of customer service and/or Victaulic product knowledge.
4. Project management and analytical skills preferred.
5. Excellent oral and written communication skills.
6. Extraordinary attention to detail with strong organizational skills.
7. Proficient in Qlik View/Sense Applications.
8. Must display leadership and collaboration skills and be an effective advocate of process improvement.
9. Is patient, professional, and courteous when faced with an adverse situation.
10. Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
11. Willing to be flexible in schedule and work occasional overtime.
12. Willing to make infrequent overnight travel.

Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.