Customer Care Project Coordinator – Global Liaison & Delivery

Victaulic Company; Easton (Northampton County); Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Victaulic, headquartered in Easton, Pennsylvania, is a global leader in mechanical pipe joining solutions. The role involves serving as a key liaison for customers, supporting quotations, custom products, order requirements, and project delivery.

You will collaborate across the organization to ensure responsive service, communicate project status, and contribute to customer satisfaction and company profitability while upholding Victaulic’s standards and processes.

Qualifikationen

• Bachelor's degree preferred.
• 3 years of customer service experience and/or Victaulic product knowledge.
• Project management and analytical skills preferred.
• Excellent verbal and written communication skills.
• Proficiency in QlikView and Qlik Sense.
• Leadership and collaboration skills for process improvement.

Aufgaben

• Serve as the sales liaison to internal and external customers.
• Serve as a subject matter expert for custom products and projects.
• Prepare and issue project-based quotations.
• Support the priced-on-application process per margin and pricing guidelines.
• Perform quote- and order-related tasks and service activities.
• Coordinate project delivery requirements using project management and basic expediting skills.
• Review project management reports and communicate status to customers.
• Provide feedback on Customer Care procedures and identify improvements.
• Respond to customer inquiries using established procedures in a timely manner.
• Maintain a positive attitude and high level of service.
• Assist other departments to support the team and Victaulic's global mission.
• Work with the organization to provide superior customer service.

Kenntnisse

Customer service

Project management

Verbal and written communication

Attention to detail

Leadership and collaboration

Problem solving

Multi-tasking

Ausbildung

Bachelor's degree preferred

Tools

Microsoft Office (Outlook, Word, Excel, PowerPoint)

QlikView

Qlik Sense

Jobbeschreibung

Victaulic, headquartered in Easton, Pennsylvania, is a global leader in mechanical pipe joining solutions. The role involves serving as a key liaison for customers, supporting quotations, custom products, order requirements, and project delivery.

You will collaborate across the organization to ensure responsive service, communicate project status, and contribute to customer satisfaction and company profitability while upholding Victaulic’s standards and processes.