Senior Solutions Engineer — Remote (Switzerland)

Grafana Labs; United States; A distancia; USD 250.000 - 298.000; Jornada completa

Descripción de la vacante

Grafana Labs, a 100% remote company with a global team, seeks a Senior Solutions Engineer to join the Solutions Engineering team (EMEA) for a Switzerland-based, remote role. You will educate customers, deliver technical evaluations, and enable the Sales team to close opportunities.

You will listen to requirements, translate them into Grafana solutions, and collaborate across engineering, product, and sales to drive outcomes. Strong pre-sales experience and excellent communication are essential.

Formación

• 5+ years of technical pre-sales experience.
• First class written and oral communication skills for remote teams and worldwide customers.
• Ability to listen to prospects, ask the right questions, and translate requirements into Grafana Labs solutions.
• Love solving technical challenges and delivering creative solutions.
• Technical mindset with a desire to grow technically.

Responsabilidades

• Partner with Sales to articulate Grafana value proposition, vision and strategy to customers.
• Own technical engagement with customers and help close complex opportunities through technical knowledge and credibility.
• Deliver product and technical presentations to potential and existing customers.
• Communicate with customers and internal teams to provide product feedback and competitive insights.
• Drive product conversations based on customer needs and problems.
• Collaborate to enhance documentation, write blog posts, record videos, and create enablement material.

Conocimientos

Pre-sales experience

Communication skills

Leadership

Technical mindset

Remote collaboration

Herramientas

Open Source knowledge

Metrics/Monitoring tools

Descripción del empleo

Grafana Labs, a 100% remote company with a global team, seeks a Senior Solutions Engineer to join the Solutions Engineering team (EMEA) for a Switzerland-based, remote role. You will educate customers, deliver technical evaluations, and enable the Sales team to close opportunities.

You will listen to requirements, translate them into Grafana solutions, and collaborate across engineering, product, and sales to drive outcomes. Strong pre-sales experience and excellent communication are essential.