Senior Solution Expert

DealHub.io; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading SaaS company in Austin, Texas, is seeking a Solution Expert to act as a trusted technical advisor for customers. In this role, you will be responsible for configuring solutions, leading onboarding processes, and engaging in customer meetings. The ideal candidate has a background in Information Technology or a related field, with proven skills in project management and analytical thinking. Familiarity with MS-SQL and CRM tools is advantageous. This position offers a unique blend of technical work and client interaction.

Qualifications

• Minimum 1 year of experience implementing information systems for external customers.
• Ability to manage multiple tasks effectively.

Responsibilities

• Act as a technical trusted advisor for customers.
• Build and configure solutions for clients.
• Lead onboarding processes through implementation and integration.

Skills

Fluent in English (both written and verbal)

Excellent communication skills

Strong customer-facing orientation

Logical thinking

Analytical skills

Problem-solving approach

Project management skills

Education

Graduated in Information Technology/Industrial Engineering/Information Systems/Economics

Tools

MS-SQL

REST API

CRM tools (Salesforce/HubSpot/Microsoft Dynamics)

Job description

DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes, which are done by the Solution Experts team.

The Solution Expert will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

Your day-to-day tasks will include customer meetings and calls, understanding of the customers’ business workflows and requirements, and the building of the specific solution for them.

You will be responsible for configuring the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

Requirements

• Fluent in English (both written and verbal)
• Excellent communication skills with strong customer-facing orientation
• Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
• Proven experience of at least 1 year of implementing information systems for external customers
• Strong project management skills and ability to manage multiple tasks
• Great ambitious and problem-solving approach
• Experience / proven knowledge of MS-SQL and REST API - big advantage
• Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
• Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage