Solution Engineer / Pre Sales (m/f/d) USA

SERVICEWARE; London (OH); Remote; USD 90,000 - 120,000; Full time

Job summary

SERVICEWARE is seeking a Solution Engineer to bridge customer needs with our SaaS offerings. You will run technical discovery sessions, craft tailored demonstrations, and support complex sales cycles from qualification to close.

Build strong executive-facing narratives and collaborate with Sales, Product, and Delivery teams across time zones. You will translate customer requirements into practical solutions, create value propositions, and help address security, integration, and scalability

Qualifications

• Experience in solution engineering, sales engineering, or similar customer-facing roles.
• Ability to explain complex concepts to technical and non-technical audiences.
• Background in supporting B2B software, SaaS, or enterprise tech sales.
• Confidence leading discovery sessions, demos, and technical validation meetings.
• Strong ability to link solution capabilities to customer value and outcomes.

Responsibilities

• Lead technical and business discovery sessions, understand goals, challenges, and decision criteria.
• Prepare and deliver tailored product demonstrations for diverse stakeholders.
• Support sales cycles from qualification to close and identify risks or blockers.
• Assist with RFPs, RFIs, security questionnaires, and technical assessments.
• Design and support proof-of-concept activities with clear success criteria and timelines.
• Collaborate across Sales, Product, Customer Success, and Delivery teams.
• Articulate differentiation and value to move conversations toward business impact.

Skills

Solution Engineering experience

Explain technical concepts clearly

B2B software/SaaS experience

Lead discovery sessions

Connect tech to business value

Excellent communication in English

Experience across UK/US time zones

Stakeholder management

Job description

Your perspectives with us

As a Solution Engineer within the PreSales team, you play a key role in driving global business growth by bridging customer needs with the company's solutions. Working closely with Sales, Customer Success, Product, and Professional Services, you lead technical discovery sessions, deliver tailored product demonstrations, support complex sales cycles, and develop solution recommendations that address customer challenges and business objectives.

These tasks are waiting for you

Customer Discovery & Solution Positioning

Lead technical and business discovery sessions with prospects and customers to understand their goals, challenges, processes, technical landscape, and decision criteria.

Translate customer requirements into clear solution approaches and position our offering in a way that connects technical capabilities to measurable business value.

Product Demonstrations

Prepare and deliver compelling, tailored product demonstrations for different stakeholder groups, including technical users, business owners, executives, and procurement teams.

Adapt demos to the customer's use case, industry context, maturity level, and buying stage rather than relying on generic product presentations.

Sales Cycle Support

Partner with Account Executives and Sales leadership throughout the sales cycle, from qualification and discovery through proposal, technical validation, negotiation support, and close.

Help qualify opportunities from a technical and value perspective, identifying risks, gaps, blockers, and required resources early in the process.

RFPs, RFIs & Technical Documentation

Support responses to RFPs, RFIs, security questionnaires, technical assessments, and procurement processes.

Create or contribute to solution documentation, architecture overviews, value narratives, and customer-facing materials.

Proof of Concept & Technical Validation

Design and support proof-of-concept activities where required, ensuring clear success criteria, realistic timelines, defined ownership, and measurable outcomes.

Work with prospects and internal teams to validate technical fit and address integration, security, scalability, data, and implementation questions.

Internal Collaboration

Act as a bridge between customers, Sales, Product, Customer Success, and Delivery teams.

Capture market feedback, product gaps, competitive insights, and recurring customer requirements, and share them with the relevant internal stakeholders.

Competitive & Value Selling

Support competitive positioning by clearly articulating our differentiation, strengths, trade-offs, and value drivers.

Help Sales teams move conversations beyond features and pricing toward business impact, operational improvement, risk reduction, and strategic outcomes.

What You Have To Offer

• Experience in a Solution Engineering, Sales Engineering, PreSales Consultant, Technical Consultant, or similar customer-facing role.
• Strong ability to explain technical concepts to both technical and non-technical audiences.
• Experience supporting B2B software, SaaS, enterprise technology, or complex solution sales.
• Confidence leading discovery sessions, demos, workshops, and technical validation meetings.
• Strong commercial understanding and ability to connect solution capabilities to customer value.
• Excellent communication and presentation skills in English.
• Ability to work independently across time zones with Sales and customer stakeholders in the UK and/or US.
• Strong stakeholder management skills and the ability to build credibility with prospects, customers, and internal teams.
• Structured thinking, attention to detail, and the ability to manage multiple opportunities in parallel.