Onboarding Manager

DealHub.ai; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

DealHub.AI is seeking an Onboarding Manager to lead customer onboarding end-to-end, from requirements gathering to configuration and integration work. You will run meetings across time zones and coordinate with multiple teams, ensuring customers receive the best possible solution.

The ideal candidate has excellent English communication, strong project management, analytical mindset, and CRM experience to drive successful adoption worldwide.

Qualifications

• Bachelor's degree or equivalent in IT, engineering, IS, or economics.
• Experience with CRM tools and software onboarding is a plus.
• Excellent written and verbal English with strong communication.
• Ability to manage multiple tasks across time zones.
• Strong analytical and data-driven mindset.
• Customer-facing with a proven team player.
• Experience implementing software end-to-end is a plus.

Responsibilities

• Lead onboarding projects end-to-end for customers.
• Hold customer meetings and calls across time zones.
• Collaborate with cross-functional teams to configure solutions.
• Collect business requirements and map to configurations.
• Ensure customer satisfaction and successful adoption.

Skills

Fluent English

Strong communication

Analytical thinking

Project management

Time zone coordination

Team collaboration

Customer-facing mindset

CRM experience

End-to-end onboarding

Education

Information Technology/ Industrial Engineering/ Information Systems / Economics

Tools

Salesforce

HubSpot

Microsoft Dynamics

Job description

DealHub.AI is building the future of agentic revenue technology. Trusted by leading global businesses, we’re redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.

The Onboarding Manager is responsible for leading the customer's onboarding process both high-level and low-level, while acting as the trusted advisor of the customers.

Your day-to-day tasks will include customer meetings and calls in different time zones, collaborating with different teams, and working in-depth on Dealhub's solution and its ecosystem.

You will be responsible for collecting customer's business requirements, build the configuration and integrations, answering questions, and ensuring the client is satisfied with the solution. You'll lead the onboarding process and projects end-to-end, and make sure to provide the best solution for our customers worldwide.

It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

Requirements

• Fluent in English (both written and verbal)
• Excellent communication skills with strong customer-facing orientation
• Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
• Strong project management skills and ability to manage multiple tasks
• Great ambitious and problem-solving approach
• Ability to work in different time zones and manage your calendar independently
• Collaborative persona that loves working in a team
• Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
• Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage
• Experience of implementing software end-to-end - great advantage!