Solution Expert

DealHub Ltd; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

DealHub Ltd. is seeking a Solution Expert in Austin to lead onboarding and implementation, configuring software and delivering tailored solutions for customers.

You will run technical sessions, partner with Customer Success, Support and Product teams, and ensure client success through seamless integrations and workflow design. The role combines customer-facing duties with strong technical problem solving, requiring English fluency, effective communication, and experience with information systems

Qualifications

• Fluent in English, written and spoken.
• Excellent communication with customer-facing orientation.
• Analytical thinking with data-oriented mindset.
• At least 1 year of implementing information systems for external customers.
• Strong project management with ability to manage multiple tasks.
• Ambitious with strong problem-solving approach.
• Experience or knowledge of MS-SQL and REST API is a big advantage.
• Graduated in Information Technology/ Industrial Engineering/ Information Systems / Economics.
• Experience with CRM tools (Salesforce / HubSpot / Microsoft Dynamics) is an advantage.

Responsibilities

• Act as the technical trusted advisor for customers and lead onboarding through implementation, configuration, and integrations.
• Hold customer meetings/calls to understand business workflows and requirements.
• Configure the software and answer questions to ensure client satisfaction.
• Lead technical sessions and collaborate with Customer Success, Support, and Product teams.
• Serve as the go-to person for any technical solutions and foster a customer-facing, logical process.

Skills

English fluency

Communication skills

Analytical thinking

Project management

Customer-facing mindset

Problem solving

Multi-tasking

MS-SQL & REST API

Experience implementing information系统

Education

Relevant field degree (IT/Industrial Eng/Info Systems/Economics)

Tools

CRM tools (Salesforce/HubSpot/MS Dynamics)

Job description

Careers > Position

Solution Expert

Customer Success Austin, Texas, Austin

Description

DealHub provides a leading solution to streamline quote-to-revenue processes. We provide our customers with full onboarding and implementation processes, which are done by the Solution Experts team.

The Solution Expert will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

Your day-to-day tasks will include customer meetings and calls, understanding of the customers’ business workflows and requirements, and the building of the specific solution for them.

You will be responsible for configuring the software, answering questions, and ensuring the client is satisfied with the solution. You'll lead technical sessions, work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

Requirements

• Fluent in English (both written and verbal)
• Excellent communication skills with strong customer-facing orientation
• Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
• Proven experience of at least 1 year of implementing information systems for external customers
• Strong project management skills and ability to manage multiple tasks
• Great ambitious and problem-solving approach
• Experience / proven knowledge of MS-SQL and REST API - big advantage
• Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
• Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage