Onboarding Manager

DealHub.io; Austin (TX); On-site; USD 70,000 - 120,000; Full time

Job summary

DealHub.io is seeking an Onboarding Manager to lead customer onboarding from initiation to go-live, collaborating with cross-functional teams across time zones. You will collect business requirements, configure integrations, answer questions, and ensure client satisfaction with the DealHub solution.

This role blends customer-facing responsibilities with technical and analytical work, offering a dynamic environment for those who thrive on solving complex problems and driving successful

Qualifications

• Lead and own onboarding programs for customers from initiation to go-live
• Collect customer business requirements and map them to configuration and integrations
• Coordinate with cross-functional teams across multiple time zones
• Act as trusted advisor to customers to ensure satisfaction with the DealHub solution
• Demonstrate strong analytical skills and data-driven decision making

Responsibilities

• Lead customer onboarding meetings and projects end-to-end
• Collect business requirements and configure integrations
• Answer questions and ensure client satisfaction with the solution
• Collaborate with internal teams across time zones
• Provide best solutions to customers worldwide

Skills

Project management

Communication skills

English fluency

Team collaboration

Analytical thinking

Time zone coordination

CRM: Salesforce

CRM: HubSpot

CRM: Microsoft Dynamics

End-to-end software deployment

Education

Information Technology

Industrial Engineering

Information Systems

Economics

Tools

CRM tools

Job description

• The Onboarding Manager is responsible for leading the customer's onboarding process both high-level and low-level, while acting as the trusted advisor of the customers
• Your day-to-day tasks will include customer meetings and calls in different time zones, collaborating with different teams, and working in-depth on Dealhub's solution and its ecosystem
• You will be responsible for collecting customer's business requirements, build the configuration and integrations, answering questions, and ensuring the client is satisfied with the solution
• You'll lead the onboarding process and projects end-to-end, and make sure to provide the best solution for our customers worldwide
• It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

• Strong project management skills and ability to manage multiple tasks
• Excellent communication skills with strong customer-facing orientation
• Fluent in English (both written and verbal)
• Graduated in relevant fields (Information Technology/ Industrial Engineering/ Information Systems / Economics)
• Extraordinary logical thinking, with strong analytical skills and a data-oriented mind
• Ability to work in different time zones and manage your calendar independently
• Experience or proven knowledge of CRM tools (Salesforce / HubSpot / Microsoft Dynamics) - advantage
• Experience of implementing software end-to-end - great advantage!
• Great ambitious and problem-solving approach
• Collaborative persona that loves working in a team