Senior Solution Consulting Leader — Pre-Sales & Strategy

SmartRecruiters, Inc.; Philadelphia (Philadelphia County); On-site; USD 169,000 - 235,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Sr. Manager, Solution Consulting (SLED) to lead a team of pre-sales Solution Consultants and drive technical solutions across the sales cycle.

You will collaborate with sales, product, and marketing to ensure customer success and revenue growth. As a player/coach, you will mentor the team, set goals, and deliver demonstrations and value proofs while maintaining deep product and industry knowledge.

Qualifications

• Bachelor's degree in a technical field or equivalent work experience.
• Proven experience in sales engineering, technical sales, or related role in software/tech.
• Strong leadership and team management skills.
• Excellent communication and presentation skills.
• In-depth cybersecurity knowledge and industry trends.
• Strong customer focus and stakeholder relationships.
• Analytical mindset to analyze data and sales trends.
• Willingness to travel up to 40%.

Responsibilities

• Lead, manage, and mentor a team of Solution Consultants, providing guidance, feedback, and professional development opportunities.
• Set performance goals, monitor progress, and evaluate the performance of individual team members.
• Foster a collaborative and high-performance culture within the Solution Consultant teams.
• Collaborate with the sales team to understand customer needs and align technical solutions accordingly.
• Provide technical expertise and support throughout the sales process, including product demonstrations, presentations, and proposals.
• Develop and maintain a deep understanding of the company's products, technologies, and industry trends to articulate value to customers.
• Assist in defining sales strategies and contribute to developing sales collateral and resources.
• Engage directly with key customers to understand their technical requirements and address concerns.
• Act as a trusted customer advisor, offering technical insights and recommendations.
• Conduct customer site visits, demonstrations, and presentations to showcase products and solutions.
• Deliver Demonstrations and proof of value.
• Collaborate with product management for feature feedback and roadmaps.
• Work with marketing to develop technical content and sales tools.
• Coordinate with implementation and support teams for smooth handoffs.
• Stay updated on industry trends and competitive landscape.
• Identify process improvements and best practices to streamline operations.
• Provide regular reports and insights to senior management.

Skills

Leadership

Technical sales

Presentation skills

Cybersecurity knowledge

Customer focus

Analytical mindset

Travel willingness

Education

Bachelor's degree in CS/Engineering

Job description

ServiceNow is seeking a Sr. Manager, Solution Consulting (SLED) to lead a team of pre-sales Solution Consultants and drive technical solutions across the sales cycle.

You will collaborate with sales, product, and marketing to ensure customer success and revenue growth. As a player/coach, you will mentor the team, set goals, and deliver demonstrations and value proofs while maintaining deep product and industry knowledge.