Senior Operations Analyst

Blinds To Go Inc.; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Blinds To Go Inc. is seeking a Senior Operations Analyst to use data analytics to identify and solve cross-functional strategic problems across manufacturing, product development, merchandising, sales and installation teams.

You will partner with senior management to drive process improvements, optimize quality, logistics and customer experience, and build strong interdepartmental relationships for long-term leadership opportunities.

Qualifications

• BS/MBA in statistics, business, OR related fields from an accredited university.
• Minimum 3 years in operations; 5–10 years overall.
• Experience as analyst in consumer, retail or manufacturing.
• Ability to lead using data to drive change.
• Excellent communication and problem-solving skills.

Responsibilities

• Identify, analyze and solve systemic business problems with senior management.
• Analyze internal communications to identify process improvements.
• Evaluate operations procedures and processes.
• Identify inefficiencies and redesign opportunities.
• Root-cause issues using analytics and experience.
• Communicate recommendations to leaders and push for changes.
• Track improvements across functions.
• Develop relationships between all departments.
• Implement strategies at appropriate organizational levels.

Skills

Leadership

Analytical thinking

Communication skills

Multitasking

Time management

Education

BS/MBA in statistics, business, OR related fields

Tools

Excel

Access

Tableau

SQL

Job description

Working directly with and mentored by senior managers, Senior Operations Analyst uses analytics to solve cross-functional strategic problems and drives process improvement throughout the organization. He/she will work with manufacturing, product development, merchandising, sales and installation teams to identify and root-cause major operation issues and suggest projects to improve quality, logistics, operations and customer experience. Senior Operations Analyst must have strong analytical and problem-solving skills, good communication skills and the ability to work cross-functionally with high level of self-autonomy. Growth opportunities into senior operating and leadership roles.

Key Responsibilities:

• Work with senior management to identify, analyze and solve systemic business problems
• Analyze all internal communications (plant support office, sales team, customers, etc.) to identify key issues requiring process improvement
• Evaluate operations procedures and processes
• Identify organizational inefficiencies and areas for improvement and redesign
• Root-cause and develop potential solutions to most reoccurring problems; develop and confirm hypothesis using analytics and leveraging experiences
• Communicate recommendation to key managers and leaders and push for changes needed to drive improvements
• Track and facilitate process improvements working across functional groups
• Proactively develop and maintain effective working relationships with and between all departments
• Work at the appropriate levels in the organization to implement strategies and plans

Key Requirements:

• BS/MBA from accredited university in statistics, business, operations research, industrial engineering or related fields
• 3-5 years operations
• Five to ten years of relevant experience including:
  • Minimum three years as analyst in consumer, retail or manufacturing business
  • Operating experience in manufacturing or consumer business
  • Experience using data for root-causing cross-functional business problems
• Leadership – able to use data to influence others and drive change
• Strong skills in Microsoft Excel, Access, Tableau or similar
• Knowledge of SQL or similar software strongly preferred
• Demonstrated communication skills (written and oral)
• Deep process orientation and strong problem solver
• Able to multitask, prioritize, and manage time efficiently
• Excellent verbal and written communication skills

We will invest the necessary time to set the Senior Operations Analyst up for long-term success at BTG. Actual plan will be customized to the individual but will include time to learn the business (retail and manufacturing) and to develop the important internal relationship and trust needed to successfully grow into this leadership role.