Senior Software TAM – Enterprise Tech & Strategy (Remote)

Axon; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

401k with employer match

Discretionary paid time off

Paid parental leave for all

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Learning & Development programs

Snacks in our offices

Job summary

Axon is seeking a Technical Account Manager to own day-to-day relationships with a major client, delivering best practices and technical guidance to help optimize operations using Axon products.

Based in Dallas, TX, this role requires 50% travel and collaboration with cross-functional teams to influence product roadmaps and deployments, ensuring customer efficiency and confidence in daily workflows.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• 7+ years managing Major City or Enterprise customers.
• Proven track record in managing customer relationships and technical projects.
• Understanding of SAAS, Cloud, Virtualization, and Storage.
• Knowledge of routing, switching, Wi‑Fi, telecom and Internet tech.
• Ability to communicate technically to varied audiences.
• Strong analytical, strategic and creative problem solving.
• Excellent interpersonal and written communication skills.
• Detail oriented with strong organization and time management.
• Experience in change management and high-stress environments.
• Hands-on TASER devices or related software in law enforcement/public safety.
• Ability to provide remote tech support across hardware and software.

Responsibilities

• Master Axon technologies and products (Fusus, body cameras, Draft One).
• Lead business/technical conversations with VP-level audiences.
• Prioritize and execute project tasks in a disciplined manner.
• Manage customer expectations and keep them satisfied.
• Provide tier-2 technical support.
• Lead core deployment projects with third-party integrators.
• Drive documentation to improve product usage.
• Translate customer feedback to inform product roadmaps.
• Maintain customer confidence in high-pressure situations.

Skills

Interpersonal skills

Written & verbal comms

Analytical problem solving

Time management

Leadership

Project management

Customer relationship

Education

Bachelor’s degree or equivalent

Tools

JIRA

Microsoft Dynamics

CCTV

VMS

IP cameras

Job description

Axon is seeking a Technical Account Manager to own day-to-day relationships with a major client, delivering best practices and technical guidance to help optimize operations using Axon products.

Based in Dallas, TX, this role requires 50% travel and collaboration with cross-functional teams to influence product roadmaps and deployments, ensuring customer efficiency and confidence in daily workflows.