Senior Software Engineer - AI/ML End-to-End

ServiceNow; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

ServiceNow is seeking engineers to own end-to-end feature delivery for ITSM + AI/ML solutions, with a focus on reliability and customer impact. Roles support on-site or remote work and emphasize fast problem-solving and customer success.

We value hands-on software experience across backend, frontend, or full-stack, plus practical AI/GenAI capabilities for product enhancements driven by feedback and operational insights.

Qualifications

• 6+ years software engineering experience (backend, frontend, or full-stack).
• Hands-on experience with AI/GenAI or ML-driven features.

Responsibilities

• Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
• Support and troubleshoot customer issues; drive root-cause analysis and fixes.
• Guide product enhancements based on customer feedback and operational insights.
• Flexible for FDE engagements: customer deployments, on-site troubleshooting, and customization guidance.
• Drive operational excellence: KTLO, incident response, escalations.
• Work Personas are flexible or remote, depending on nature of work and location.

Skills

6+ years exp

AI/GenAI experience

Job description

ServiceNow is seeking engineers to own end-to-end feature delivery for ITSM + AI/ML solutions, with a focus on reliability and customer impact. Roles support on-site or remote work and emphasize fast problem-solving and customer success.

We value hands-on software experience across backend, frontend, or full-stack, plus practical AI/GenAI capabilities for product enhancements driven by feedback and operational insights.