Sr Software Engineer (Fully Remote)

ServiceNow; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

ServiceNow is seeking engineers to own end-to-end feature delivery for ITSM + AI/ML solutions, with a focus on reliability and customer impact. Roles support on-site or remote work and emphasize fast problem-solving and customer success.

We value hands-on software experience across backend, frontend, or full-stack, plus practical AI/GenAI capabilities for product enhancements driven by feedback and operational insights.

Qualifications

• 6+ years software engineering experience (backend, frontend, or full-stack).
• Hands-on experience with AI/GenAI or ML-driven features.

Responsibilities

• Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
• Support and troubleshoot customer issues; drive root-cause analysis and fixes.
• Guide product enhancements based on customer feedback and operational insights.
• Flexible for FDE engagements: customer deployments, on-site troubleshooting, and customization guidance.
• Drive operational excellence: KTLO, incident response, escalations.
• Work Personas are flexible or remote, depending on nature of work and location.

Skills

6+ years exp

AI/GenAI experience

Job description

• Own end-to-end feature delivery: design, build, test, and ship ITSM + AI/ML solutions.
• Support and troubleshoot customer issues; drive root-cause analysis and fixes.
• Guide product enhancements based on customer feedback and operational insights.

Qualifications:

• 6+ years software engineering experience (backend, frontend, or full-stack).
• Hands-on experience with AI/GenAI or ML-driven features.

Additional:

• Flexible for FDE engagements: customer deployments, on-site troubleshooting, and customization guidance.
• Drive operational excellence: KTLO, incident response, escalations.
• Work Personas are flexible or remote, depending on nature of work and location.

ServiceNow

ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together, and is committed to putting AI to work for people.