Senior Software Engineer – Agentic AI for Cloud CX

Amazon Inc.; Seattle (WA); Presencial; USD 168.000 - 227.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

Paid time off

Parental leave

Descripción de la vacante

Amazon Connect is an AI-powered customer experience solution. As a Sr. SDE on the Agentic AI team, you will design and build end-to-end systems, partnering with scientists to turn research into reliable capabilities that scale with customer workloads.

You will drive technical vision, mentor engineers, and help shape the platform that measures agentic AI quality and improves it in production. This role offers fast growth, a chance to influence product direction, and meaningful impact across

Formación

• 5+ years of non-internship professional software development experience.
• 5+ years of programming with at least one software programming language experience.
• Experience as a mentor, tech lead or leading an engineering team.
• 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.

Responsabilidades

• Design and build end-to-end systems for Agentic AI capabilities in Amazon Connect.
• Collaborate with scientists to turn new research into production-ready features.
• Lead engineering efforts, mentor teammates and raise the engineering bar across the organization.

Conocimientos

Software development

Programming languages

Leadership / mentorship

Design / architecture

Educación

Bachelor's degree in Computer Science or equivalent

Descripción del empleo

Amazon Connect is an AI-powered customer experience solution. As a Sr. SDE on the Agentic AI team, you will design and build end-to-end systems, partnering with scientists to turn research into reliable capabilities that scale with customer workloads.

You will drive technical vision, mentor engineers, and help shape the platform that measures agentic AI quality and improves it in production. This role offers fast growth, a chance to influence product direction, and meaningful impact across