SNAP Case Reviewer

The Hollister Group; Massachusetts; Remote; USD 27,552 - 38,572; Full time

Job summary

A staffing agency is seeking a SNAP Case Reviewer to ensure compliance with SNAP policy. The role is 100% remote and requires extensive knowledge of SNAP eligibility and quality assurance processes. Candidates should have over 5 years of experience in supervising SNAP staff or related activities and be proficient with Microsoft Office Suite. Applicants outside the pay range are encouraged to apply if they meet technical qualifications.

Responsibilities

• Manage a queue of pending cases awaiting secondary review.
• Rigorously review cases using a standardized case review tool.
• Navigate eligibility systems and electronic documents to research cases.
• Document findings and communicate results to eligibility technicians.
• Identify root causes of case errors.
• Contribute to continuous improvement efforts.

Skills

Extensive understanding and knowledge of SNAP eligibility policy

Familiarity with SNAP Quality Control process and error rate calculation

Ability to work closely with team members and managers

Proficiency with Microsoft Office Suite

Detail and process improvement oriented

Enthusiastic, independent, and self-motivated

Ability to prioritize work and meet deadlines

Ability to maintain confidentiality of all materials

Ability to work independently with limited supervision

Education

5+ years of experience supervising SNAP eligibility staff

Experience in consulting and/or training preferred

Job description

Base Pay Range

$20.00/hr - $28.00/hr

SNAP Case Reviewer

Location: Remote (Massachusetts)

Start Date: ASAP

Responsibilities:

• Manage a queue of pending cases awaiting secondary review.
• Rigorously review cases using a standardized case review tool and apply current SNAP policy.
• Navigate eligibility systems and electronic documents to research cases.
• Document findings and communicate results to eligibility technicians and supervisors.
• Identify root causes of case errors.
• Contribute to continuous improvement efforts.

Required Skills:

• Extensive understanding and knowledge of SNAP eligibility policy.
• Familiarity with SNAP Quality Control process and error rate calculation.
• Ability to work closely with team members and managers.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Detail and process improvement oriented.
• Enthusiastic, independent, and self-motivated.
• Ability to prioritize work and meet deadlines.
• Ability to maintain confidentiality of all materials.
• Ability to work independently with limited supervision.

Education and Experience:

• Minimum of 5+ years of experience supervising SNAP eligibility staff and/or completing SNAP quality assurance activities.
• Previous experience in consulting and/or training strongly preferred.

Logistics:

• This is a 100% remote position.
• Pay range: $20-$28 per hour, depending on experience and location.
• Encouragement to apply: Candidates whose pay expectations fall outside this range but who meet the technical qualifications are still encouraged to apply.