DHHS SNAP Quality Control Program Accuracy Specialist

son; Nebraska; Hybrid; USD 26,000 - 37,000; Full time

Job summary

Health & Human Services - Agency 25 in Nebraska seeks a SNAP Quality Control Program Accuracy Specialist to ensure cases are reviewed consistently, policies applied correctly, and QC staff have guidance to succeed. The role requires prior SNAP policy knowledge and experience with SNAP QC processes, eligibility requirements, or case review.

Location statewide; office availability may vary. You will review QC cases, provide feedback, coach field staff, use Excel for tracking, and interpret

Qualifications

• High attention to detail with strong analytical and problem-solving skills.
• Knowledge of public assistance program policies, especially SNAP QC requirements.
• Ability to review complex cases, apply policy consistently, and guide staff.

Responsibilities

• Review completed QC cases for accuracy and provide feedback and corrections.
• Provide coaching and technical guidance to field staff when errors are identified.
• Use Excel proficiently for tracking, analysis, and reporting.
• Interpret SNAP policy and provide accurate guidance to the QC team.

Skills

Attention to detail

Policy interpretation

Coaching/mentoring

Education

24 semester hours post high school education

Tools

Excel

QCS system

QC Access Database

Job description

The work we do matters!

Hiring Agency: Health & Human Services - Agency 25

Location: Statewide, NE

Hiring Rate: $23.126

Job Posting: JR2026-00029851 DHHS SNAP Quality Control Program Accuracy Specialist (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Description

DHHS is looking for a SNAP Quality Control Program Accuracy Specialist to help ensure cases are reviewed consistently, policies are applied correctly, and QC staff have the guidance they need to succeed. Bring your knowledge of SNAP policy, quality control, and case review to a role where your attention to detail directly supports program accuracy and integrity!

Prior SNAP program knowledge is essential for success in this position. Candidates should have previous experience working with SNAP or SNAP Quality Control processes, including knowledge of program policies, eligibility requirements, or case review.

Location: Statewide pending office availability.

Examples of Work

• Review completed QC cases for accuracy and provide clear feedback and required corrections to QC staff.
• Provide coaching and technical guidance to field staff when errors are identified.
• Use Excel proficiently for tracking, analysis, and reporting.
• Interpret FNS 310 policy and provide accurate guidance to the QC team.

Requirements/Qualifications

• Minimum Qualifications: Two years experience in a health and/or human services field or public service organization with responsibility for determining eligibility, assessing public assistance needs, or case management using program rules and regulations OR 24 semester hours of post high school education in behavioral sciences, social sciences, public/business administration, adult education or closely related field and experience in eligibility determination or assessing needs for public assistance and/or social services programs.

Preferred Qualifications

• Experience in eligibility determination, case management, quality control, or program integrity.
• Experience identifying error trends and documenting findings clearly, accurately, and objectively.
• Proficiency with eligibility systems, data-tracking tools, and federal/state reporting requirements, including QC processes.
• Previous SNAP Quality Control experience.
• Experience working in the QCS system.
• Knowledge of and experience using the QC Access Database.

Other

• Valid drivers license required.

Knowledge, Skills, & Abilities

• Strong knowledge of public assistance program policies and eligibility requirements, particularly as they relate to SNAP Quality Control (QC).
• Ability to accurately review and analyze complex cases, apply policy consistently, and provide clear guidance to QC staff.
• High attention to detail with strong analytical and problem-solving skills.
• Strong written and verbal communication skills for collaboration, coaching, and reporting.
• Ability to work independently, manage deadlines, prioritize competing responsibilities, and maintain confidentiality.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.