Senior Site Support Engineer — IT Lead & Uptime Champion

GovCIO; Seattle (WA); On-site; USD 62,000 - 72,000; Full time

Job summary

GovCIO is seeking a Senior Site Support Engineer in Seattle, WA to lead IT operations at the site, manage escalated tickets, and ensure uptime of critical systems.

You will mentor junior engineers, implement IT best practices, and coordinate deployment and desk-side support for TSA staff. This onsite role requires US citizenship and DHS/TSA clearance, with a salary range of $62,000 to $72,000 per year.

Qualifications

• 6 years experience in IT support.
• Expert-level IT field support and leadership; manage complex service requests and network/computer systems across multiple OS.
• Ability to provide IT support for TSA airport staff and regional management.

Responsibilities

• Leads IT support at the site level; handles escalated tickets and critical system issues.
• Mentors junior engineers and implements IT best practices.
• Ensures operational uptime and reliable IT services.

Skills

IT support

Leadership

Ticket management

Network administration

Mobile device support

KB/documentation

Communication

Problem solving

Education

High School + 6 years experience

Job description

GovCIO is seeking a Senior Site Support Engineer in Seattle, WA to lead IT operations at the site, manage escalated tickets, and ensure uptime of critical systems.

You will mentor junior engineers, implement IT best practices, and coordinate deployment and desk-side support for TSA staff. This onsite role requires US citizenship and DHS/TSA clearance, with a salary range of $62,000 to $72,000 per year.