Senior ServiceNow Technical Lead

Siri InfoSolutions Inc; Reston (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

Siri InfoSolutions Inc. is seeking a ServiceNow Technical Lead / Platform Lead to drive end-to-end delivery across ITSM and CMDB, guiding requirements, design, configuration, testing, and deployment while enforcing platform standards and security.

The role requires strong scripting, integration experience (REST/SOAP, MID Server), upgrade planning, and effective stakeholder management. Location options include Reston, VA or Philadelphia, PA, with full-time onsite work.

Qualifications

• Strong hands-on experience leading ServiceNow implementations across ITSM and CMDB.
• Platform standards, application scope strategy, release governance.

Responsibilities

• Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
• Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
• Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
• Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
• Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
• Partner with operations to ensure smooth production releases and ongoing platform health.

Skills

ServiceNow leadership

ITSM

CMDB

Scripting

REST/SOAP

Flow Designer

Upgrade planning

Stakeholder management

Education

Bachelor's degree in CS/Engineering/IS

Tools

MID Server

Update Sets

Job description

Job Title: ServiceNow Technical Lead / Platform Lead

Location: Reston, VA or Philadelphia, PA

Duration : Full Time permanent Position

Job Description

Must Have Technical/Functional Skills

Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).

ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.

Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.

Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.

Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.

Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.

Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.

Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).

Roles & Responsibilities

Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.

Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.

Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.

Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.

Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.

Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).

Generic Managerial Skills (if any)

Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).

Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.

Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor's degree in computer science/engineering/information systems or similar technical area