Technical Lead

Tata Consultancy Services; Reston (VA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical Coverage

401K Plan

Certification & Training Reimbursement

Vacation & Holidays

Parental Leaves

Job summary

Tata Consultancy Services in Reston, VA, is hiring a ServiceNow Technical Lead / Platform Lead to drive end-to-end ServiceNow initiatives across ITSM and CMDB, shaping solution design and governance.

The role emphasizes hands-on leadership, upgrade planning, integrations, and collaboration with stakeholders, with mentoring of developers and ensuring performance, security, and best practices.

Qualifications

• Experience leading ServiceNow ITSM/CMDB initiatives.
• Strong governance, release management, and architecture oversight.
• Proven stakeholder management and workshop facilitation.
• Certifications: CSA or CAD preferred; CIS-EM or similar beneficial.

Responsibilities

• Lead end-to-end ServiceNow initiatives from discovery to deployment.
• Own platform design decisions ensuring best practices and security.
• Design and govern integrations and data flows with monitoring.
• Plan upgrades/patches including testing and change governance.
• Mentor developers and drive reusable patterns.

Skills

ServiceNow leadership

Scripting skills

Integration experience

Upgrade planning

Stakeholder management

Education

Bachelor's degree in computer science/engineering/information systems

Tools

MID Server

Flow Designer

REST/SOAP

Job description

Job Description

ServiceNow Technical Lead / Platform Lead

Must Have Technical/Functional Skills

• Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model, discovery/alignment, service mapping fundamentals).
• ServiceNow technical leadership: platform standards, application scope strategy, update sets/app repo, code review, and release governance.
• Strong scripting and configuration skills (Business Rules, Script Includes, Client Scripts, Flow Designer/Workflow) with performance-aware design.
• Integration experience (REST/SOAP, integration patterns, authentication, error handling); familiarity with MID Server and enterprise integrations is a plus.
• Experience with ServiceNow upgrade planning, impact assessment, testing strategy, and deployment best practices.
• Functional understanding of telecom domain concepts (OSS/BSS, order management/orchestration, fulfillment, billing) to translate business needs into platform solutions.
• Strong stakeholder management, documentation, and communication skills; able to lead workshops and drive decisions.
• Certifications: CSA, CAD (preferred); CIS-EM or other CIS (good-to-have).

Roles & Responsibilities

• Lead end-to-end delivery for ServiceNow initiatives: requirements discovery, solution design, configuration/development, testing, and deployment.
• Own platform technical design decisions and ensure adherence to ServiceNow best practices, security (ACLs), and performance standards.
• Design and govern integrations and data flows; ensure robust error handling, monitoring hooks, and documentation.
• Plan and execute upgrades/patches: impact analysis, regression testing coordination, release readiness, and change governance.
• Mentor developers/admins, perform technical reviews, and drive reusable patterns, automation, and platform hygiene.
• Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).

Generic Managerial Skills (if any)

• Own and drive incident communications with cross-functional stakeholders (business, operations, engineering).
• Coordinate across onshore/offshore teams and vendors to restore service quickly and safely.
• Strong prioritization, decision-making under pressure, and continuous-improvement mindset. Bachelor's degree in computer science/engineering/information systems or similar technical area

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Matern al & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $100000 - 130000 a year

Qualifications

BACHELOR OF COMPUTER SCIENCE